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How to start an eBay business is something most aspiring ecommerce merchants have wondered. After all, eBay is one of the oldest and most recognizable ecommerce platforms. The site had 182 million active buyers in the second quarter of 2019, and averages 1.8 billion site visits per month—second only to Amazon. In other words, it’s a great place to launch your ecommerce career.
However, selling on eBay isn’t a walk in the park. It takes skill, dedication, and more than a little insider knowledge to turn your online store into a respectable operation. That’s where we come in.
We’re going to show you exactly how to get up and running with eBay. We’ll also provide you with some key tips that will bolster your chances of success. By the time you’re done with this article, you’ll be equipped with everything you need to know about how to start an eBay business.
The process of starting an eBay business is actually fairly simple. But before you dive in, we recommend doing a little pre-planning. Namely, consider what you will be selling, what payment methods you’ll accept, customer service policies, and shipping methods. Also, have a look at the eBay seller policies and rules to make sure eBay can support your ecommerce business idea. Once you feel ready, here’s what you do:
To get started with eBay, select the “Register” button on the homepage. You’ll be directed to a page where you can create an account. eBay allows you to choose between a personal account and a business account. A personal account is for casual selling, while a business account allows you to sell large quantities of products. You can also register a legal business name and customize your store with your business’s branding. While it’s free to create an eBay business account; you will have to pay seller fees associated with the listing and selling of your products.
To register your account, you’ll need to provide your legal business name, email, phone number, and create a password. Next, you’ll be prompted to create a username. Then, eBay will ask for your legally registered business address and phone number in order to verify your credentials. Once you provide all this information and click “Register,” you should have immediate access to your account.
The first thing you want to do when you log into your account is adjust your account preferences. To do so, click “Account settings” on the menu bar. From here you will be able to update shipping information, buyer requirements, communication preferences, and addresses associated with your account.
The most important thing to update here is your payment method, as this will be how you pay for your selling fees. You can choose between PayPal, direct debit, or credit card. This card or account will be charged automatically based on your seller invoice.
Now comes the fun part—adding products to your store. Start by clicking the “sell” link in the upper right-hand corner of your account page. eBay offers two methods for adding inventory: A quick listing form and an advanced listing form. The quick listing tool expedites the process of adding products by allowing you to enter keywords to describe your item. eBay will place you into one of their product categories and offer listing suggestions based on your descriptions.
The advanced listing tool allows you to go more in-depth with the information you provide. You can input a product title, product categories, photos, item description, selling details, and shipping information, among other criteria. With both the quick listing and advanced listing methods, eBay calculates your seller fees based on the product information you provided. Therefore, it’s important to pay close attention to the information you enter.
The most important elements include your selling information (auction vs. fixed-price), payment information (PayPal, eBay Managed Payments, offline credit card payments, or pay upon pickup), return information, and shipping details (flat-rate vs. calculated).
Now that your business is off the ground, let’s talk about some tips that will help you navigate the marketplace and take your eBay store from ordinary to extraordinary.
Don’t invest a large sum of money into inventory when first learning how to start an eBay business. Instead, start small. Find a few items to sell, and get some experience taking photos, writing listings, testing pricing options, and interacting with buyers. Make sure you can handle the core functions of maintaining an ecommerce business (filling orders, handling returns etc.) before you start to scale up with more products. Even if your eBay business is a side hustle, you need to dedicate time to it every day if you want to see real results.
You can list 50 items per month for free. You’ll pay a small fee for each listing beyond that allotment. This is known as an insertion fee. These fees are charged per listing, per category. For most categories, the fee is $0.35 per listing.
You also pay a final value fee (a small percentage of the sale price) once an item sells. This is called the final value fee, and is a percentage of the total amount paid by the buyer, including shipping and handling. For most categories, the final value fee is 10% of the total sale amount with a maximum fee of $750. Also, don’t forget about payment processing fees. If you use Managed Payments, the fees will come directly from eBay
You can also ramp up to a more robust eBay store by paying for a subscription (known as eBay Stores). Starting at $19.95 a month (for an annual subscription), this option gives you hundreds or thousands of free listings per month. Visit eBay Fees for details about fees, including a fee calculator and a tool to help you pick the right eBay store option.
One of the keys when figuring out how to start an eBay business is to identify a niche. Your eBay business is simply more likely to succeed if you develop a specialty. For example, if you sell only collectibles, buyers are more likely to come back to you again and again than if you sell collectibles along with used smartphones, video games, handbags, and cookware. Better yet, specialize in niche collectibles, such as 1960s Disney collectibles or Bakelite bracelets.
Check out what‘s hot on eBay right now, to pick up product ideas.
As with any ecommerce site, you need good product shots. Use well-lit, high-resolution photos on a plain background that show products from multiple angles. Include close-ups, and indicate scale. Use eBay’s picture service tool to ensure that photos render properly on mobile devices.
Get more advice on how to take good eBay photos.
A picture may be worth 1,000 words, but detailed product descriptions help items sell, too.
Start by choosing a category for your item. Then write a listing title using keywords such as brand name, size, color, or model number—any term people might use when searching for this product. In the description, include plenty of product details and more keywords.
You should also try to optimize your product listings for SEO, and take advantage of eBay’s Best Match algorithm. In the same way that Google sorts search results, the eBay Best Match considers factors like listing title, item popularity, price, listing quality, and more to determine what customer’s see first when they search the eBay site.
Learn more about creating listings.
While eBay is best known for auction-style listings, you can also set a fixed price for an item to help it sell faster. eBay’s quick listing tool suggests the best pricing options to attract buyers based on how similar products sold in the past.
Once you make a sale, it’s important to complete that sale quickly and accurately. To do so, make sure you send out the correct product through the shipping method you’ve indicated as quickly as possible, as this creates a good customer experience. eBay has tools you can use to calculate postage, print shipping labels, and pay for shipping right from home. Plus, you can get free shipping supplies from the U.S. Postal Service, UPS, and FedEx.
Learn about eBay shipping options.
To check the status of a payment on a sale you’ve made, go to “My eBay” on your account home page, navigate to “Sold” items and select “Awaiting payment.” If you find that there seems to be an issue with receiving payment, contact eBay customer service or reach out to the buyer directly.
To compete with other ecommerce sites, your eBay business should offer returns. It’s best to deal with returns as quickly as possible so as not to upset the customer. You can customize return options and choose whether you or the buyer pay for return shipping via your account settings.
You can also reduce the likelihood of a return by using clear photos and detailed descriptions in your listings, and clearly stating your return policy.
Aside from returns, you’re likely to face a situation where the product you shipped out got lost in the mail, or a customer had an issue with a problem they received. The best way to handle these situations is promptly and professionally. You should refer to eBay’s policies on dealing with these kinds of customer concerns so that you approach them in the best way possible.
With this free seller tool, you can access a dashboard to see how your listings are performing, quickly list new items, and see the status of orders and returns. Viewing this data regularly helps you improve your listings for better results.
If you’re an eBay Stores subscriber, you can use eBay Seller Hub to create promotions, discounts, and other marketing messages.
Consider your Seller profile as your eBay reputation. When you receive positive reviews and ratings, you’ll add clout to your seller account—which is why it is extremely important to prioritize good service. Positive reviews make your business more appealing to customers and can also help your products rank in eBay. Furthermore, having a good Seller profile will give you more leverage with eBay. For instance, you may be able to get an increase in listing limits if you’re known as a highly reputable merchant.
Because positive reviews are so important for the success of your business, you need to be proactive about seeking them out. If you delivered excellent service to a customer and they were pleased with their experience, ask them to leave a review. If you receive a negative review, you can either reply to the feedback, request a revision from the seller, or contact eBay and ask for it to be removed.
Downloading the eBay mobile app allows you to manage your business on-the-go. The app is free and available for Android, iPhone, and iPad devices. Using the eBay mobile app, you can create, edit, and monitor your listings, relist items, provide tracking information, and respond to questions from customers.
If you already operated your own ecommerce store before laucnhing a store within the eBay marketplace, be sure to connect your store to your eBay account. This is a great way to filter traffic from eBay onto your own website, and allow customers to learn more about your brand. Note that many ecommerce platforms come with a free eBay integration—including Shopify and BigCommerce.
Hundreds of thousands of merchants ell on eBay—why not get to know them? The eBay Community was designed to teach merchants how to start an eBay business. On the eBay Community webpage, merchants share information on growing their business, marketing strategies, buying inventory, and more. For those new to ecommerce, this is a great place to learn more about selling on eBay.
Entrepreneurs who are willing to invest the time and energy into learning how to start an eBay business will see results. We hope our guide can serve as a starting point for you as you work towards your ecommerce goals. The only thing left to do now is get online and start selling.