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eHopper Review 2019: Features, Pricing, Top Alternatives

Nina Godlewski

Staff Writer at Fundera
Nina is a staff writer at Fundera where her goal is to help make complex business topics more accessible for small business owners. She was previously a staff writer at Newsweek covering technology, science, breaking news, and culture. She’s also worked as a reporter for Business Insider and The Boston Globe. Nina has a degree in communication studies from Northeastern University. Email: nina@fundera.com.
Editorial Note: Fundera exists to help you make better business decisions. That’s why we make sure our editorial integrity isn’t influenced by our own business. The opinions, analyses, reviews, or recommendations in this article are those of our editorial team alone.

Your point of sale system is what you need to keep your business running smoothly. At its core, a point of sale system is the hardware and software that you need to complete transactions for your business. Most point of sale systems these days do more than simply help you process payments—they also come with other features like inventory management, staff management, transaction management, and more. 

There are plenty of point of sale systems out there for small business owners to choose from. Some POS systems are cloud-based while others are based on an actual hard drive of your computer. When choosing one you have to consider whether or not you want to be able to access it remotely or if you want it hosted on one piece of equipment.

In doing your research into POS systems, you may have come across eHopper. In this eHopper review, we’ll go over what the eHopper POS is, its features, pricing, and compare it to POS competitors. 

What Is eHopper POS?

If you’re looking for a complete point of sale system, then eHopper might be the right match for you. They’re a free, cloud-based, mobile POS that have the tools you need to run your business successfully. 

They offer industry-specific POS solutions for bakeries, liquor stores, food trucks, vape shops, bars, and many more types of small businesses. They also offer you the option to sign up for an all-in-one POS system that includes a POS terminal in the form of a touch screen register optimized for further accessories and a receipt printer, or for the free software option you can simply download and integrate with an existing hardware.

eHopper POS Features

Of course, one of the main things that the eHopper POS offers customers are the basics of any point of sale system. That means the basics of accepting payments and facilitating purchases for customers in your store or restaurant. Their system is highly flexible, as we’ll discuss below when we talk about integrations. You can use the system to accept cash, mobile and credit card payments.

But for a potentially free service, eHopper offers a ton of features that can fill a number of needs your business might have.

Employee Management

With the employee management feature, you can add accounts for as many employees as you want, allowing you to track and manage employee behavior. You can track when employees clock in and out and when they go on break. You can easily export the eHopper POS system information to get a full view of employee hours. The employee management features also allow you to track employee tips, grant specific roles and permissions to different levels of employees (it currently supports four roles: sales person, manager, back office operator, and administrator), and keep track of what actions each employee performs within the eHopper POS. 

Also, eHopper POS makes it easy to delete an employee from the system, or update their information if you’d like to grant them new privileges. 

Reporting

Using eHopper can also help you keep track of your inventory, letting you know when you need to reorder certain items, or if other items aren’t performing well. There’s a full inventory report available to users where they can see which items are the highest and lowest earners for a given period. 

Other reporting features include sales reporting, orders reports, tax and tips reports, exports reports, and more. The sales reports include information on all of the transactions during each shift and can be broken down by employee, store, register, and other factors. The tax and tips reports, on the other hand, show you information like the tips each employee has earned via card and the taxes paid during a certain time period. 

One hole in the tracking and reporting is that there aren’t in-depth reports about the performance of employees or the sales they’re making. You could look through that data on your own but it’s not automatically organized for you. It’s also worth noting that the system itself only allows for reports up to three months, but there are ways to export the data and analyze a larger time frame if you need to.

Inventory Management

Besides seeing your inventory and what’s selling best, eHopper takes it to the next level and lets you see even more details about your inventory. Instead of opting for an external inventory management software you can use the management tools available right in eHopper. Information like store transfer, inventory adjustment, menu builder, and stock management are all part of the inventory management family of features. 

You can set recommended and minimum quantities for items in different store locations and set up notifications for those, so that you’ll know when you’re close to running out, and when you can hold off on a shipment. You can use eHopper POS to create and then print barcode labels for items that need them, or input item weight the system can measure out if that’s how you choose to price your items. You can even conduct inventory adjustments by inputting the number of items that were damaged, stolen, or lost so you know you’re on top of your inventory. 

Customer Management

You can use the eHopper services to set up customer profiles for your business to help you keep track of customers and then serve them better in the future. You can also personalize your customer services so that you can make notes on the customer, save their address for future deliveries, or send them marketing materials. 

Customer management can also help you organize customer’s order histories and even which employee took the order. These type of customer management resources can help you build your relationships with your customers and make them feel valued by your business. 

Integrations

The eHopper POS system is remarkably flexible given its price. Some payment processing companies are fully integrated with eHopper, like Evo Payments International, TSYS, First Data, Elavon, Heartland, and Global. But if you prefer a non-integrated or international processor, you’ll have to use the external payments feature to add it. You can also sync your ecommerce and online ordering with eHopper to stay on top of your inventory and sales. 

They’re integrated with QuickBooks online as well. If you have the Freedom package, you can set your eHopper POS system up to automatically import all the transaction data from the system to QuickBooks online with little to no trouble, as long as you follow their instructions

eHopper POS Pricing

There are three different price options you have when considering eHopper. If you opt for the free option though, there are a number of features you won’t have access to. 

Source: eHopper

Essential Package

The Essential Package from eHopper is the free plan that is limited to one POS. This plan is compatible with your Android tablet or iPad. The other features include order tracking, inventory management, customer management, tip management, modifier management, tax adjustments, receipt splitting, and the option to integrate with your own hardware.

With this package, you’ll have a generous suite of capabilities than the average at-cost POS provides, including the ability to generate reports to better optimize your business. But, if you need further capabilities, you might want to check out their other two packages.

Freedom Package

The Freedom Package, comes with a license fee of $49.99 a month per every register you need. With this plan, you get all of the same features included in the Essential Package and then some more. Those extra features include: merchant services integrations, the ability to accept EBT, additional employee management tools like clocking in and out, inventory adjustments and low stock alerting, QuickBooks integration, and also some extra training and support access for you, the user. 

OmniChannel Package

The next level up, the OmniChannel Package, includes everything you get in the Freedom Package, with some extras. 

The ecommerce, loyalty program, and digital signage options all come with the most expensive package. The ecommerce option, which can be added independently of this package, comes with your first 300 products included and then it will cost you an additional $10 for an additional 300 products a month. eHopper also has a 30-day free trial of their ecommerce program if you’d like to test it out. 

The loyalty program included with the OmniChannel Package allows you to award loyalty points to customers by loyalty card or by phone number lookup. With this package, you get 1,000 loyalty visits free, and then it costs $5 for every extra 1,000 you need. 

Their digital signage feature is a unique offering among POS systems, but it can integrate with televisions and Android tablets. This feature can help cut down on time and money it may take you to update non-digital signage, like happy hour boards and posters advertising special deals.

eHopper POS Top Alternatives

There are some other options out there for you to choose from when it comes to eHopper reviews. Even if you’ve never used them for your business, you’ve definitely used other POS systems while out shopping. We’ll go over some other options if you don’t want to go with eHopper. 

Square POS 

You’ve probably paid using Square POS before at one business or another. It’s one of the most popular POS systems out there and it’s easy to spot by its square-shaped block used for payment processing. 

Square has a few options for you to choose from but one of the biggest perks is that they offer you a free software option and a free magstripe reader if you want it. If you opt for this, all you end up paying for is the processing fee associated with the transactions you run with Square. 

If you’re looking for a simplified option that you can simply plug into your smartphone or device and begin using immediately Square might be a good option for you. 

Imonggo

This is a great option for small business owners who are just starting out or those who only have one location and don’t need the option to expand to several different locations. Imonggo offers free POS software that comes with all of the base features you need. 

You will need to spend money on your terminals or use the ones you already have, and there’s also the cost of processing as well. They’re an intuitive system though that users can usually figure out quickly which is a big pro for those who are new to running a business. 

QuickBooks POS

If you’re already a QuickBooks customer, the QuickBooks POS is a great option for you. However, keep in mind that it has to be locally installed on your computer, so it’s not like the other cloud-based systems available out there. There are three different levels you can opt for and make a lump-sum payment for. 

QuickBooks also offers hardware for you to purchase if you need it to run your business as well. To sign up for QuickBooks POS you have to have a QuickBooks Online account, too. 

eHopper POS: The Bottom Line

If you’re looking for a simple and fairly standard point of sale system then eHopper is a great option for you. They offer a lot of the standard features you would need in a POS and the fact that one of the software plans is free is a huge plus. 

There are a few drawbacks of eHopper that lurk in the details, like the lack of reporting on employee performance. But if you’re looking for the basics of any POS, or maybe looking for a jumping-off point for your new business, eHopper’s free option is likely a great fit for your business. 

Nina Godlewski

Staff Writer at Fundera
Nina is a staff writer at Fundera where her goal is to help make complex business topics more accessible for small business owners. She was previously a staff writer at Newsweek covering technology, science, breaking news, and culture. She’s also worked as a reporter for Business Insider and The Boston Globe. Nina has a degree in communication studies from Northeastern University. Email: nina@fundera.com.

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