Getting paid is integral to running your business, and the right merchant services provider can help ensure it’s a seamless process for both you and your customers. And beyond payment processing, a point of sale (POS) system can provide a host of other benefits to keep your business running smoothly.
Of course, different POS systems are better suited for certain business needs, and it can be hard to find the best POS system for you. There’s a lot to consider when choosing a POS for your business, like ease of use, back-office functions, hardware requirements, and more. Before you make a decision, it’s a good idea to check out several options and read reviews to figure out which one is the right fit for your small business needs.
If you’ve previously worked with a POS system, you may have a good idea of what you’re looking for in a new one–but if you’re a new business owner who hasn’t had a POS before, you might be feeling a bit lost, or even wondering, “What is a point of sale system?” Don’t worry, we’re here to help. Below, we’ll define what a POS system is, and provide a comprehensive review of the Epos Now POS system, including its key features, pricing, and top alternatives.
What Is a Point of Sale System?
A point of sale system is the system by which you’ll process transactions for your small business, on- or offline. Usually when referring to a POS system, you’re talking about the hardware and software necessary to process a transaction.
But sometimes, if you have a POS solely for online transactions, then it would only refer to the processing software. In a brick-and-mortar store, the POS system as a whole would also require an internet-capable device that runs on the specific POS software and anything else necessary to run, like a receipt printer or cash drawer.
Beyond processing transactions, a POS system typically offers additional features and capabilities, such as transaction management, insights and reports, employee and inventory management, and more.
Epos Now: The Basics
Epos Now is a cloud-based POS system provider, offering a number of POS system solutions–from complete systems with software and hardware like a POS terminal included, to smart devices that run on their specific software, or standalone software that you can load onto your own device.
Based in the U.K., Epos Now specializes in POS systems for the hospitality and retail industries specifically, and has partnered with over 30,000 businesses. Beyond POS, Epos Now offers several additional capabilities, including reporting, back-office functions, customizable security, and inventory, employee and customer relationship management.
According to the Epos Now website, they boast the world’s easiest POS system, saying it takes just 15 minutes to train on their system. Plus, they offer 24/7 phone support and unlimited coaching and training.
Epos Now Features
Epos Now boasts a robust roster of functions beyond their POS system. Here’s a look at some of their most impressive features.
Reporting and Inventory Tracking
The Epos Now POS system offers comprehensive reporting capabilities to help you run your business more efficiently. An overview of your business based on sales, employee performance, inventory, and more, is available with Epos Now. The back-office functions also lets you quickly add or edit products for easy customization, while also allowing you to access your management system from any device.
Plus, with their inventory management features, you’ll have a real-time look at which products are selling best to make stock ordering a breeze.
With Epos Now, you can set certain allowances for some staff members while restricting the access of others so no one sees anything they shouldn’t. This means you can keep certain business information private from staff, keep a record of when employees log in to the system to conduct transactions, and limit who can authorize things like voids or refunds.
Customer Relationship Management
A successful business transaction leaves the customer coming back for me. Epos Now helps you track customers and maintain relationships with them through their customer relationship management tools. Customers can register in the system or you can enroll them in loyalty programs so they accumulate points or discounts for being frequent customers.
With the online booking system you can also manage your customers’ reservations and help make their experience a more customized one. The system can also help you collect customer information like phone numbers or emails so you can conduct your marketing outreach more easily.
Payroll and Staff
Your staff can clock in and out with the POS system, making their hours easier for you to track and payroll less of a headache to handle. This can be especially helpful if you don’t already have a payroll service you’re satisfied with. Each staff member has their own ID within the POS system so you can see who your top-performers are, as well as which employees might benefit from additional training.
Epos Now Pricing
Epos Now provides pricing for several of their systems directly on their website. Their complete retail and hospitality system is listed for $1,799, or you also have the option to break it down into monthly payments. There are other POS systems specifically set up for salons, nightclubs or bars, cafes, and more. Those options are the most robust in terms of the hardware it comes with. Hardware pieces like a barcode scanner or a printer for receipts are available for purchase individually on the site, as well, if you don’t want to buy the whole package.
The iPad POS system goes for $599 on the site but does not include the iPad, so you can either use your own or pay extra for one directly from Epos Now. Other options include solely the Epos Now software at $39 per month or a license for the software at $750 total. These mobile POS systems are popular for many business owners looking for more simple and versatile options.
If you aren’t sure which package you might need for your small business, you also have the option to contact Epos Now for a quote.
Epos Now Pros
A few things make Epos Now stand out compared to other POS systems. Here are some benefits to using Epos Now:
Live Demo and Free Trial
No matter how much research you do, nothing compares to trying something out before you have to commit. Epos Now provides a free demo of their software so that they can see it in action before deciding if it’s the right fit for your small business. And if you’re still not sure about using the software after the free demo, Epos Now also offers a free trial so you can really spend some time with the system.
Ease of Use
The company emphasizes that the system is easy to set up and to use. They even call themselves the “world’s easiest POS system” and boast that it takes just 15 minutes to train you and your staff on their system. Plus, if you’re moving to Epos Now from another POS system, they’ll migrate all of your data from your previous system, so you don’t have to manually do it yourself.
According to Epos Now itself, 98% of their customers recommend them and part of that is due to their customer support. They offer 24-hour customer support and they have a technical support line listed on their website for customers to call whenever they need it. Additionally, they offer unlimited one-on-one coaching and training sessions. And even though they’re based in the U.K., Epos Now also has onsite engineers throughout the U.S.
Epos Now Cons
If you’re starting with no hardware of your own and are looking at their complete package, it can be a little pricey. That said, if you opt for the monthly payment option it can be less of a burden on your bottom line. If your situation is unique or you’re not sure which of their systems would work best for your business, it would be best to contact Epos Now for a quote.
Some users report not being able to customize their discounts to the fullest extent or add several different discounts in the POS. Epos Now does offer more than 80 integrations, however, that you can use to expand your capabilities with the software.
Epos Now: Customer Reviews
Epos Now is quick to call out their glowing customer reviews and includes several customer testimonials on their website. They have a five-star rating on the website TrustPilot with 85% of their customers giving them a five-star rating. On G2 Crowd they have a 4.4 rating out of 5 stars total.
The Better Business Bureau gives them an A+ and they have a five-star rating there as well, with 38 reviews total, only two of which are less than five stars.
In addition to their reviews Epos Now has won a number of awards including The Queen’s Awards for Enterprise Innovation in 2016 and the Tech Track 100 award in 2017.
Epos Now Alternatives
While Epos Now offers several POS systems options, it may not be the best choice for you small business. Here are some alternatives to Epos Now, so you can compare multiple options before choosing a POS system.
Lightspeed POS offers solutions for retailers or for restauranteurs with cafes or bars to fine dining or hotels. They offer a number of advanced features so Lightspeed POS may be more ideal for sophisticated businesses but they put the easy-to-use features to work as well. It also offers inventory and staff management, alongside more specific features like floor plan and menu management too.
Square is one of the most popular POS systems out there for small businesses. Besides its widespread recognition, the Square POS system offers an intuitive and user-friendly experience and a wide variety of options, including the ability to customize a number of things for customers as well, from splitting checks to sending receipts digitally instead of printing them. There are set fees associated with using Square to process credit card payments, but they also offer free features.
Clover offers a range of options from mobile hardware called Clover Go to a full countertop POS system called the Clover Station. The prices for the Clover POS system vary accordingly depending on how sophisticated a system you need. Clover’s more powerful systems include more features like inventory tracking and customer loyalty solutions.
Is Epos Now Right for Your Business?
When it comes to a POS system for your small business Epos Now can be a good fit depending on what you’re looking for. It can be used for a variety of business types which is helpful to those small-to-medium-sized businesses working in the restaurant, retail, or hospitality world.
The ease of use is key for users who want a simple POS that they can instantly start using. Epos Now can also easily be downloaded to a device you already have in your possession, so you can start processing almost instantly and access it quickly. Epos Now also offers a free trial and online demonstrations for possible customers who want to try it out before making a purchase.
The variety of hardware options is also appealing for customers who aren’t sure what they might need from their POS. If you think you might want to try and use Epos Now for your business, you can contact them for a free trial before deciding to use their product.
Nina Godlewski is a former staff writer at Fundera.
Nina worked to help make complicated business topics more accessible for small business owners. At Fundera, she focused on complex topics ranging from payroll management to launching a business. She was previously a staff writer at Newsweek covering technology, science, breaking news, and culture. She has also worked as a reporter for Business Insider and The Boston Globe.