Best Food Delivery Software in 2020

In the wake of the coronavirus outbreak, restaurant owners are heavily relying on food delivery to keep their operations running. But as a restaurant owner, you probably know how stressful it can be to get a handle on the logistics of those deliveries. No reason for you to stress over that:  Food delivery software is here to help.

Working with third-party delivery platforms like Postmates, Seamless, GrubHub, UberEats, and Caviar is a great option for boosting your restaurant’s visibility, but their significant commission rates can make that option a non-starter for some restaurants. That’s where one of these food delivery software options comes in handy. Other than their monthly fees, and occasionally a small per-order fee and/or setup fee, they don’t take hefty commissions from their clients.

Some of the software platforms on this list are solely delivery logistics management software, others are digital ordering platforms for restaurants, and still others are some combination of the two. Either way, they’re all equipped to make your delivery process run a lot smoother—and take one, crucial stressor off your plate right now.

5 Best Food Delivery Software Systems for Restaurants

Best For Pricing Free Trial
Onfleet
High-volume delivery management
Starts at $149 per month
14-day free trial
Zippykind
Free plan; businesses with lower sales volume
Paid plans start at $87 per month plus $0.29 per delivery
14-day free trial
OnnaWay
Small businesses on a budget
Starts at $19 per month
7-day free trial
Orders2.me
Simple online ordering integration
Starts at $89 per month plus $199 setup fee
30-day money back guarantee
Mobi2Go
All-in-one digital ordering and delivery management
$59 plus 3% of sales per store per month
30-day free trial

There are lots of courier logistics management and/or online ordering software out there. Here are just five of the best for your consideration.

1. Onfleet

Onfleet is a logistics management software designed for businesses in every industry looking to streamline and consolidate their delivery processes. Onfleet boasts some prominent customers from both the food and beverage and other industries, including Total Wine and Hungry Harvest from the former and Gap and Capsule from the latter. So if you’re a larger business that needs to manage several deliveries at once, this is the software that’ll make your life a lot easier.

Onfleet shines in their comprehensive delivery and dispatch management features, as well as their intuitive interface. Users are able to consolidate routing and delivery operations from one dashboard, where you can view, manage, and automatically dispatch all your drivers, orders, and active deliveries, as well as access powerful analytics and reporting features. The software is also equipped with route optimization, predictive ETAs, and an in-app chat so you can securely communicate with your drivers.

The customer experience looks a lot like Postmates, Seamless, and other major third-party delivery apps. They’ll get automatic status updates via SMS, real-time driver tracking, and the ability to safely call or text their driver, call center, or dispatcher. Customers also have the option of filling in a rating and feedback form when their delivery is complete.

Onfleet integrates with some major business management software platforms, like Shopify, Square, Google Sheets, and QuickBooks, but you can also search more integrations through Zapier or access their API.

Onfleet is fast and simple to set up, too: In fact, they claim that you can get up and running with your Onfleet dashboard in as little as five minutes.

Onfleet Pricing

Onfleet offers five service plans that increase in available features and capabilities, so keep in mind that all the aforementioned features aren’t necessarily available on all five plans. Here are each plan’s fees when paid on a yearly basis:

  • Starter: Starts at $149 per month for 1,000 tasks. Additional tasks cost $0.13.
  • Basic: Starts at $349 per month for 2,500 tasks. Additional tasks cost $0.16.
  • Premium: Starts at $799 per month for 5,000 tasks. Additional tasks cost $0.18.
  • Professional: Starts at $1,999 per month for 12,500 tasks. Additional tasks cost $0.18.
  • Enterprise: Contact the sales team for pricing and features.

All of Onfleet’s plans include a 14-day free trial period.

2. Zippykind

Zippykind is another delivery logistics management software, but this one might be a better fit for smaller businesses than Onfleet: It’s both less expensive and has a lower per-month delivery allowance than Onfleet does.

Otherwise, its capabilities are comparable. Your dashboard features an interactive, live map where you can receive online or phone orders, track and manage current deliveries, and automatically assign drivers new deliveries based on their location and availability. You can also organize your deliveries with a drag-and-drop scheduler. Zippykind uses route optimization, a delivery verification feature, and performance analytics, too.

Customers will receive automatic updates and ETAs on their deliveries via SMS, and drivers and customers can communicate securely through the app. Zippykind also has a unique loyalty feature that allows you to track customer orders so you can offer them rewards and discounts.

Zippykind Pricing

Zippykind offers four membership plans, but businesses with more than 50,000 deliveries per month can contact Zippykind to find out about an enterprise-level plan. Each plan has a monthly service fee, plus a small fee for each delivery.

  • Free: No monthly fee, no delivery fee. Includes 50 deliveries. 
  • Meadow: $87 per month plus $0.29 per delivery. Includes 300 deliveries.
  • Forest: $360 per month plus $0.24 per delivery. Includes 1,500 deliveries.
  • Orchard: $570 per month plus $0.19 per delivery. Includes 3,000 deliveries.

Unused delivery tickets will roll over from month to month. Zippykind also has a 14-day free trial period available for all their subscription plans.

3. OnnaWay

With an average rating of 4.8 stars on both Capterra and GetApp, OnnaWay is one of the highest-rated courier management services out there. Owners of both small and larger businesses give this software high marks for its ease of use, friendly and responsive customer support, and ability to thoroughly streamline their delivery processes. It’s fairly basic, but it works well.

OnnaWay has all the core delivery management features covered, including real-time driver tracking and automatic dispatching to available drivers, route optimization for drivers, and a centralized hub where admins can oversee and manage it all. OnnaWay also has a client portal so customers can order online. When they order, they’ll receive real-time status and ETA updates via text message.

OnnaWay Pricing

OnnaWay has three pricing packages, plus a customized pricing option for businesses with more than 25 drivers on their team. Unlike most other software platforms, available features don’t change much among plans. Other than higher ordering and driver capacities, the only added bonus that more expensive plans receive is more customer support and a dedicated account manager.

  • Silver: $19 per month. Add up to five drivers and take up to 2,000 orders.
  • Gold: $247 per month. Add up to 10 drivers and take up to 10,000 orders.
  • Platinum: $497 per month. Add up to 25 drivers and take unlimited orders.

There are no contracts involved here, so you won’t be responsible for a cancellation fee if you opt out of your subscription. OnnaWay also has a seven-day free trial period.

4. Orders2.me

Orders2.me is relatively limited in their features compared to more established delivery software on this list, but it’s a useful option for smaller restaurant owners seeking a basic online ordering and delivery tracking solution.

Orders2.me offers a branded online ordering platform that you can integrate into your website. You can also work with Orders2.me to create a new, branded website, if you don’t have one already, as well as a mobile app. Online orders made through your Orders2.me system can integrate with Aldelo and MICROS 3700 POS systems.

When you build your online ordering system, you have complete control over the design of your menu. You can also access a dashboard to track and manage your orders and deliveries, offer your customers coupons and other incentives, set delivery zones for your drivers, and collect feedback from your customers. Customers can make orders on any device, and the system is equipped to accept PCI1 compliant credit card transactions.

Orders2.me offers a few built-in marketing features, like an email builder and automatic send for email marketing campaigns, and the option to send customers a link to share discounts and other offers on social media. Order2.me also offers a separate social media management service, and higher-tiered subscription plans come with a dedicated marketing consultant.

Orders2.me Pricing

Orders2.me offers four subscription plans. Fees include a monthly service fee, plus a one-time setup fee. All plans feature unlimited deliveries.

  • Slices: Add online ordering to your existing website for $89 per month, plus a $199 setup fee.  
  • Pie: Get a brand-new website and online ordering for $169 per month, plus a $499 setup fee.
  • Tray: Get a new website, mobile app, and online ordering for $249 per month, plus a $999 setup fee.
  • Enterprise: Restaurants with over 20 locations can contact Orders2.me to receive custom pricing.

5. Mobi2Go

You can think of Mobi2Go as a more comprehensive digital ordering and delivery management system than Orders2.me. It has one of the more modern interfaces we’ve come across, and it’s a truly top-to-bottom, branded solution for restaurants looking to implement and streamline their multi-channel digital ordering and delivery processes. For the sake of brevity, we’ll go over just a few of their major features.

On the delivery front, you can use Mobi2Go either to manage your own team of drivers, or you can integrate with third-party delivery software like Postmates, Getswift, or Orderlord. And on the online ordering front, you can either integrate a custom, branded online ordering portal into your existing website, or create a brand-new website. Either way, the online ordering platform is designed to work easily on any device. Mobi2Go can also build a branded ordering app for your business.

However they order, customers can choose to pay with cash, credit card, Apple Pay, or Google Pay through Mobi2Go Payments, the platform’s own payment gateway system. Customers can also choose to securely save their credit card information for easy reordering. Mobi2Go also integrates with lots of business management apps, and you can access their API to personalize the system as much as you want.

In light of COVID-19, Mobi2Go has implemented a new “Fast Tracked” incentive for restaurants to onboard as quickly as possible. This plan provides a simpler storefront, contactless ordering, and the ability to take payments before the delivery is completed. Customers can also order from their phones or computers without needing to download an app first. Even better: Mobi2Go is offering discounted pricing for business owners who sign up for this package.

Mobi2Go Pricing

Mobi2Go only offers one pricing plan with all their core features for $59 plus 3% of sales per store per month. If you opt into Mobi2Go’s payment gateway, then you’ll also need to pay their payment processing fees. For add-ons like app creation, table ordering, and advanced support, you may need to pay an added fee. Mobi2Go also offers a 30-day free trial period.

Pricing for new customers who sign up for Fast Tracked online ordering is discounted to $39 plus 3% of sales per store for businesses with fewer than 10 locations. Businesses with more than 10 locations have the same rate, but they’ll get their first three months free.

Which Restaurant Delivery System Software Is Best for You?

When you’re evaluating food delivery software—whether it’s the platforms on this list, or the many other reputable platforms we didn’t mention here—start by considering what you actually need from your software. Do you just need a courier logistics service, or do you also want to build a digital ordering portal? From there, narrow your search according to your order volume and your budget, and work with the service that can meet your needs for the lowest possible price.

Better yet: Hop on the phone with a sales representative from the platforms you’re considering to discuss your specific needs, questions, or concerns. By speaking to each software company directly, you’ll also get a feel for their customer service. Perhaps more than ever, business owners need to partner with the companies and services they trust—it may seem like a small thing, but it’s just as important in your delivery software as it is in your business lender. Work with the company that gives you the support, confidence, and comfort you need.

Editor-in-Chief at Fundera

Sally Lauckner

Sally Lauckner is the editor-in-chief of the Fundera Ledger and the editorial director at Fundera.

Sally has over a decade of experience in print and online journalism. Previously she was the senior editor at SmartAsset—a Y Combinator-backed fintech startup that provides personal finance advice. There she edited articles and data reports on topics including taxes, mortgages, banking, credit cards, investing, insurance, and retirement planning. She has also held various editorial roles at AOL.com, Huffington Post, and Glamour magazine. Her work has also appeared in Marie Claire, Teen Vogue, and Cosmopolitan magazines. 

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