Gusto vs. Zenefits: Which Is Best for Your Business?

Administering payroll and providing other small business HR services typically isn’t high on the list of things business owners like to spend time on. However, as your business grows, it’s something you need to maintain a happy and productive workforce. Fortunately, there are a number of payroll platforms designed to help you provide these services in a simple and efficient way.

Two of the more popular options are Gusto and Zenefits.

Both of these relatively new platforms offer sleek interfaces and high-tech tools that aim to make payroll and benefits administration a cinch. Gusto, which was founded in 2011, currently works with some 100,000 businesses across the county. Zenefits, which got its start in 2013, works with roughly 11,000 businesses.

But which one should work with your business?

To help answer that question, we’re going to compare Gusto vs. Zenefits on four key criteria: features, cost, ease of use, and user reviews. After reading this guide you should have a clear picture of which is right for you.

gusto vs zenefits

Gusto vs. Zenefits: Features

To kick off this Zenefits vs. Gusto comparison, let’s talk about the features included with each service. Both Gusto and Zenefits offer several different plans, which will determine the features and overall functionality you’ll be able to access. 

gusto vs zenefits Image source: Gusto

Gusto Features

With Gusto, you’ll choose from three different service plans, each with an ascending amount of features. Gusto also has a new option for contractor-only employers, who simply pay the $6/employee rate and no base price. Here’s a breakdown of what you get with the three key plans:

  • Gusto Core
    • Manage tax filings
    • Receive paychecks via direct deposit
    • Receive paychecks via snail mail
    • Tip credits
    • Employee self-service
    • Employee profiles
    • Electronically sign I-9s and W-4s
    • Health benefits administration
    • Workers comp administration
    • PTO tracking
  • Gusto Complete (includes everything in the Core plan, plus)
    • Administrative permissions
    • PTO approvals
    • Send employee offer letters and onboarding documents
    • Employee directory
    • Employee surveys
  • Gusto Concierge (includes everything in the Complete plan, plus)
    • Direct access to certified HR professionals
    • Create custom employee handbooks and HR documents
    • Dedicated Gusto customer service team

Along with the features you get in each service plan, you can expand the functionality of your platform with some of the paid add-ons Gusto offers to their customers. You can manage the following fringe benefits:

  • Health benefits: Employees can enroll in health insurance plans through the Gusto platform. Employers will have to pay for employee health care premiums.
  • 401(k) plans: Employees have the option to enroll in a 401(k) plan through Gusto. Employers will pay a cost of $8 per month per participant for this feature, plus a $500 setup fee.
  • Workers comp insurance: Access pay-as-you-go workers compensation plans that integrate with payroll.
  • 529 college savings plans: Employees can use this feature to designate money from their paychecks for their kids’ college costs; costs $6 per participant per month.
  • Tax-advantaged spending accounts: Offer health savings accounts ($2.50 per month per participant), flexible spending accounts ($4 per month per participant), and commuter benefits ($4 per month per participant) for an annual service charge of $200.

Gusto also integrates with a handful of third-party apps, including QuickBooks, Xero, FreshBooks, TSheets, and more.

gusto vs zenefits Image source: Zenefits

Zenefits Features

Zenefits structures their service plans a bit differently from Gusto. Their main plans include HR administration and time and scheduling tools, but not payroll or benefits administration. However, you can add these tools to your plan for an additional monthly fee. So let’s list what comes with Zenefits’ service plans first, followed by their payroll and benefits add-ons.

  • Zenefits Essentials
    • Send employee offer letters and onboarding documents
    • Create company organizational charts
    • Conduct an unlimited number of background checks via Checkr
    • Employee self-service
    • Administer I-9s and W-4s
    • Sign documents with digital signatures
    • Create employee profiles with contact information
    • Manage freelancers, consultants, and independent contractors
    • Create employee schedules and track attendance
    • Track and approve PTO requests
    • Automated HR reports and analytics
    • Create, file, and update company handbooks, privacy policies, and other important documents
    • Access to Zenefits mobile app
  • Zenefits Growth (includes everything in the Essentials plan, plus)
    • Receive data and tailored advice on managing employee compensation
    • Create dashboards and receive guidance for employee performance management.
  • Zenefits Zen (includes everything in the Growth plan, plus)
    • Tools, dashboards, reports, and advice to optimize your employees’ well-being

As we mentioned, Zenefits’ payroll and benefits tools are separate add-ons. Here’s a breakdown of what comes with both:

  • Zenefits Payroll
    • Manage tax filings
    • Direct deposit
    • Automated payroll reminders
    • Dynamic paystubs with deduction breakdowns
    • Issue bonuses and commissions
    • Tip credits
    • Pay freelancers, consultants, and independent contractors
    • Automatic wage garnishment calculator
    • Prorated payments for new hires
    • Payroll reporting and analytics
    • Automatic sync with data on HR platform (including scheduling, onboarding, PTO, and salary information)
  • Zenefits Employee Benefits
    • Integrate your benefits broker with the Zenefits platform
    • Administer medical, dental, vision, and life and disability insurance
    • Administer commuter benefits, retirement plans, and flexible spending and health savings accounts
    • Automatically sync data with HR and payroll platforms (including scheduling, onboarding, PTO, benefits deductions, and salary information)

Along with payroll and benefits, Zenefits also provides a paid advisory service with an on-demand HR team that can assist your business with all HR-related questions and concerns.

Finally, Zenefits integrates with a wide variety of third-party apps, including Salesforce, Asana, Slack, QuickBooks, Greenhouse, Carta, and Uber.

Verdict

Winner: Zenefits

This was a difficult call. We like that Gusto offers most of their features within their core plans, but if we’re just looking at the number of features you can get with each platform, Zenefits has far more, which means they’ll be able to service a greater number of businesses.

Gusto vs. Zenefits: Cost

Next, we’ll look at the cost of each of these platforms, as well as their service plans and add-ons. Let’s start with Gusto.

gusto vs zenefits Image source: Gusto

Gusto Cost

We already touched on the cost of Gusto’s add-on features. Here’s what you’ll pay for their service plans:[1]

  • Gusto Core: $39 per month, plus $6 per employee paid via the Gusto app
  • Gusto Complete: $39 per month, plus $12 per employee paid via the Gusto app
  • Gusto Concierge: $149 per month, plus $12 per employee paid via the Gusto app

Gusto offers a one-month free trial to all prospective customers.

gusto vs zenefits Image source: Zenefits

Zenefits Cost

With Zenefits, the cost is a little more complicated. Here’s how much you’ll pay for each Zenefits plan if you pay on an annual basis (you will pay slightly more if you opt for monthly billing):[2]

  • Zenefits Essentials: $8 per employee per month
  • Zenefits Growth: $14 per employee per month
  • Zenefits Zen: $21 per employee per month

As we mentioned, payroll and benefits come with an additional cost. For payroll, you’ll pay another $6 per employee per month. Meaning you could end up paying $27 per employee per month if you combine payroll with Zenefits’ Zen plan. To add benefits to your HR platform costs another $5 per employee per month. What’s more, advisory services cost another $8 per employee per month.

So if you wanted to utilize everything Zenefits has to offer (the Zen plan, payroll, benefits, and advisory services), you’re looking at a cost of $40 per employee per month. 

Verdict

Winner: Gusto

At first glance, it might seem like Zenefits is the cheaper option because it doesn’t carry a monthly service fee. However, based on the way both services are priced, Gusto will actually be the cheaper option if you have more than a handful of employees.

For example, let’s say you have a business of 15 employees and are choosing between the Gusto Complete package and the Zenefits Growth plan with the payroll and benefits add-ons (these are comparable levels of service). 

The Gusto package costs $39 plus $12 per employee per month. So in a 15-person business, the annual cost you’ll pay is $2,628. The Zenefits package costs $25 per employee per month, which means over the course of a year you’ll pay $4,500, which is a significant difference. What’s more, that difference will only increase as you add more employees. 

Gusto vs. Zenefits: Ease of Use

The ease of use aspect is very important when it comes to HR and payroll platforms. After all, you’re buying these products to streamline operations. That won’t happen if you can’t figure out how to use them. So here’s how Gusto and Zenefits compare in this crucial area.

gusto vs zenefits

Image source: Gusto

Gusto Ease of Use

As a tech-forward product, it’s no surprise that Gusto is very easy to use. When you sign up, you’ll be walked through a simple step-by-step process that will help you learn the ins and outs of using Gusto. There’s also a Help Center if you run into any issues. Once you’re set-up, Gusto provides a sleek and intuitive interface with a dashboard that displays your outstanding tasks and a sidebar featuring all your HR tools.

Another convenient feature is Gusto’s “AutoPilot” tool, which you can arrange to automatically run payroll for you. Simply provide information about each of your employees (pay rate, payment preference, etc.) and AutoPilot does the rest for you. Processing payroll manually is just as simple: Select the “Run payroll” option from your dashboard, enter employee hours, bonuses, and any PTO or sick time, then review and submit. Gusto makes sure all benefits and tax deductions are factored into each paycheck.

If you ever need to speak to someone about any issues you’re having with your system, Gusto provides phone, email, and live chat support 24/7.

gusto vs zenefits

Image source: Zenefits

Zenefits Ease of Use

Zenefits pretty much matches Gusto when it comes to ease of use. This isn’t a surprise, considering both are tech-first companies. The setup process is very similar. Once your account is created, you’ll be able to navigate the Zenefits interface to perform all your HR functions. 

Unlike Gusto, Zenefits’ interface features a tab-based design that makes it different to navigate—but no more difficult. You can onboard new employees in five simple steps, and run payroll in a matter of three clicks.

Zenefits also provides new users with access to an Education Services team that will offer tailored guidance on how to get the most out of the platform. If you have any questions thereafter, Zenefits provides customer service from 5 a.m. to 6 p.m. PT Monday through Friday. Of course, you can also seek out the answer yourself via their Help Center.

Verdict

Winner: Gusto

Gusto slightly edges out Zenefits in the ease of use category, thanks mostly to the fact that their customer support reps can be contacted on a 24/7 basis. That kind of help is critical if you’re facing some sort of time-sensitive payroll or HR issue.

Gusto vs. Zenefits: User Reviews

You’ve heard our opinions on Gusto vs. Zenefits. Now it’s time to hear from customers who use each product to operate their business.

Gusto User Reviews

On most user-review websites, Gusto has a strong rating. Areas of praise for Gusto include their user-friendly platform, transparent pricing model, and helpful customer support. In particular, users like how Gusto breaks down complicated tax information and allows employees to easily view pay stubs and make changes to their accounts.

The only blemish on Gusto’s record is its D- rating from the Better Business Bureau.[3] In the few negative reviews of Gusto, users complained of glitches that occurred when using the desktop and mobile app. 

Zenefits User Reviews

Zenefits gets most of their customer praise for their range of features and customization options. Users like the fact that they can use Zenefits just as an HR platform, or pair it with payroll and benefits administration. This kind of flexibility allows customers to create a solution that works best for their business.

Criticism of Zenefits stems from a platform that some users find difficult to use. Some customers have had issues when trying to set up a new policy or enable a new feature. Others have complained of poor customer service. This includes having a hard time being able to speak to a support rep, and having calls bounced when being transferred to a different department. Zenefits does have a B+ rating from the Better Business Bureau.[4] 

Verdict

Winner: Gusto 

Generally, Gusto is rated higher on customer review sites than Zenefits. Simply put, users have less negative things to say about this service. While Gusto’s BBB-rating is worse, this doesn’t mean they receive fewer complaints than Zenefits, but it does mean that Zenefits addresses more complaints on this forum.

The Bottom Line

Overall, Gusto is your best option if you’re looking for a low-cost and easy-to-use platform for processing payroll. However, Zenefits packs more of a punch when it comes to features, albeit at a higher cost. Therefore, we’d recommend Gusto for newer businesses that require a simple payroll solution. Zenefits is worth looking into if your payroll and HR needs are a bit more complex.

Article Sources:

  1. Gusto.com. “Pricing
  2. Zenefits.com. “Pricing
  3. BBB.org. “Gusto
  4. BBB.org. “Zenefits

Matthew Speiser

Matthew Speiser is a former staff writer at Fundera.

He has written extensively about ecommerce, marketing and sales, and payroll and HR solutions, but is particularly knowledgeable about merchant services. Prior to Fundera, Matthew was an editorial lead at Google and an intern reporter at Business Insider. Matthew was also a co-author for Startup Guide—a series of guidebooks designed to assist entrepreneurs in different cities around the world.

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