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Inova Payroll Reviews: Is This the Payroll Solution Your Small Business Needs?

Maddie Shepherd

Staff Writer at Fundera
Maddie Shepherd is staff writer at Fundera. Beyond her deep knowledge of small business financing, Maddie's specialty is business credit cards—she'd love to help match your business with the credit card that benefits you most!

Once you’ve furnished your team with the best employees possible, it’s crucial to also equip your small business with a trustworthy, easy-to-use payroll service to ensure you’re able to guarantee these employees have reliable access to their compensation and benefits.

One of the most well-reviewed payroll services on the market is Inova Payroll, which actually offers much more than just payroll admin. Even through their most basic offerings, you’ll be able to access time and attendance integrations and tax resolution services beyond just payroll administration.

Is Inova right for your business needs? Or are all the extra bells and whistles—and their accompanying costs—not worth it for your business?

We’ve written a comprehensive Inova Payroll review so that you can access the information necessary to decide the answers to these questions for yourself.

What Is Inova Payroll?

Founded in 2011, Inova Payroll is an online payroll and HR solutions provider whose rapid growth has gotten them to the Inc. 5,000 list for the past three years. Over the past seven years since opening up shop, Inova Payroll has made a lot of HR professionals happy, as evidenced by this company’s 98% customer satisfaction rate. Even more, the Inova team has delivered award-winning customer service by helping business owners choose Inova plans and services that address their payroll and HR needs.

But good customer service doesn’t necessarily mean that Inova offers the payroll and HR solutions that your business needs to run well. To help you know whether or not working with this payroll solution is the right move for your business’s human resources, we’ve compiled a comprehensive review on all they have to offer businesses like yours.

The Tiers of Inova Payroll Services

Inova Payroll breaks up and packages their payroll solutions based on how many employees your business has, with the following four tiers:

  • 1-49 employees
  • 50-99 employees
  • 100-499 employees
  • 500+ employees

Although Inova Payroll prices their payroll and HR services bundles through a quote-based system, all of them come with a two-year pricing guarantee.

Based on the size of your team, Inova offers up a specific package of their multiple solutions, so let’s take a look at the details on each of these four tiers of services:

Inova Payroll for 1-49 Employees

If you need payroll for one-49 employees, then the company will offer you a bundled service with the following solutions:

  • Inova login for employee self-service
  • Time and labor integration
  • General ledger accounting formats
  • Compliant tax filing on federal, state, and local levels
  • Quarterly returns
  • Annual returns
  • W-2s and 1099s
  • Tax notice resolution on your behalf

To get an idea of how much this payroll option would cost your business, you’ll need to request a pricing quote from their team. Depending on how Inova Payroll pricing fits your payroll services budget, this plan could be a solid upgrade for your business. Especially if you’re looking to upgrade from a more basic payroll app, this small-scale Inova Payroll plan could seriously automate your business’s payroll processes.

Inova Payroll for 50-99 Employees

For business owners who need payroll for 50-99 employees, Inova offers up even more perks through their bundle tailored to businesses with more mid-sized teams. Through this plan, businesses of this size will be able to access all of the basics that smaller businesses would access through the lower tier of Inova Payroll, along with these extra capabilities:

  • Affordable care act reporting
  • Human capital management solutions like:
    • Applicant tracking systems
    • Onboarding systems
    • Benefits admin
  • Additional services like:

If you’re looking for a top-tier way to automate your payroll and HR processes for your mid-sized business, then Inova could be just your solution. Again, you’ll need to request a pricing quote from their sales team to get an idea of how much this bundle would cost your business. That said, if Inova Payroll’s pricing matches up with your budget, then this could be a one-stop-shop solution for your HR and payroll needs as you grow.

Inova Payroll for 100-499 Employees

The third tier of Inova Payroll is for businesses with 100-499 employees and offers you all of the capabilities that smaller-scale versions offer, and then some.

For instance, they’ll ensure that all of your systems for payroll, filing taxes, and tracking attendance are fully scalable. Plus, Inova will make sure these systems are flexible enough to change and adapt as readily as workforce and regulatory environments do. Inova Payroll for larger businesses includes a more “end-to-end,” full-fledged platform for human capital management. Finally, this tier also offers assistance with Work Opportunity Tax Credit administration.

All in, if the price tag that the Inova team names for your ideal system matches your budget, then this bundle could be a solid, customized fit for businesses on the larger side.

Inova Payroll for 500+ Employees

Finally, Inova Payroll for companies with 500 employees or more offers up absolutely all of the features the company has to offer for HR, payroll, and human capital management processes. On top of all of the platforms that the smaller-scale versions of Inova offer, this version for large businesses streamlines communications. You’ll be able to perform data exchanges between your various platforms, like accounting and benefits administration.

Plus, this version includes workflows allowing employees to request paid time off within the app. And, on the other end, managers will be able to approve these requests, all within their Inova profiles.

With this full suite of HR, payroll, and human capital management systems, this version of Inova Payroll, of course, costs the most out of the four tiers. You’ll still need to request a pricing quote from Inova’s sales team to get an idea of what kind of budget this option will require. If your budget for payroll services fits with what Inova quotes for their 500+ employees plan, then you should seriously consider adding this option to your company’s shortlist.

inova payroll

What Customers Have to Say in Their Inova Payroll Reviews

Most Inova Payroll reviews from customers focus on similar themes. Perhaps most notably, positive Inova Payroll reviews almost always reference how professional and helpful the customer service team is.

Additionally, positive Inova Payroll reviews from customers often highlight that the software’s interface is user-friendly. More specifically, customers often laud that Inova Payroll compiles all of the payroll information they need into one, easy-to-view page.

On the other hand, some customers do add in their Inova Payroll reviews that they wished that their accounts could integrate with external time-tracking systems. Inova is currently only able to integrate with their brand’s own time-tracking system. If you’re not willing to switch over your time-tracking system to Inova, then this payroll software might be more trouble than it’s worth with external time-tracking.

Top Alternatives to Inova Payroll

Not quite sold on Inova Payroll services? Let’s look into the top alternatives to this payroll option. Even if you’re pretty convinced that Inova Payroll services are just what your business needs, we encourage you to consider Inova’s top competitors to get an idea of the context that Inova operates in.

Here are our favorite two alternatives:

Gusto Payroll

If you’re looking for a payroll service that can provide you with more solid information on pricing and capability than Inova Payroll services, then look to the hyper-transparent Gusto Payroll. On their website, Gusto Payroll offers a comprehensive breakdown of each of the three tiers of their payroll services and how much they will cost your business. So, if the Inova site has left you confused and hesitant with their tech jargon and hard-to-access pricing, look to Gusto for their refreshing transparency.

Square Payroll

Alternatively, if you’re looking for one of the most affordable payroll services options on the market, then we suggest you look into Square Payroll. If you only have contractors on your payroll, then Square Payroll will cost your business a scant $5 per contractor per month. And if you have both contractors and employees on your team, then Square Payroll will just cost you a $29 monthly base fee, plus $5 per person per month.

So, if your business doesn’t need all the bells and whistles that Inova Payroll services involve, consider Square Payroll as a simple, affordable option.

The Verdict on Inova Payroll

Having read through our guide to all that Inova Payroll services would entail for your business, you’re in a solid place to move forward with your search for the perfect payroll solution for your business. Whether learning more about Inova Payroll has reinforced that it’s the best choice for your business, or you’ve found a deal-breaking flaw in this review, you should take this knowledge with you in your next steps—ignorance is not bliss when you’re making financial decisions for your business. So, if you’re set on Inova Payroll, go into it with the knowledge of each detail that sealed the deal. If you’ve decided that it’s not right for you, continue your search knowing what discouraged you from opting for Inova.  

Editorial Note: Any opinions, analyses, reviews or recommendations expressed in this article are those of the author’s alone, and have not been reviewed, approved, or otherwise endorsed by any of these entities.

Maddie Shepherd

Staff Writer at Fundera
Maddie Shepherd is staff writer at Fundera. Beyond her deep knowledge of small business financing, Maddie's specialty is business credit cards—she'd love to help match your business with the credit card that benefits you most!

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