Whether you’re running your small business out of your home or out of a warehouse, there’s one thing you can always use: more customers. And the catch-all marketing term for the way to get these new customers? Lead generation. Or, more precisely, lead generation strategies.
To grow, your business has to gain exposure to new potential clients and customers. Sure, this is far from a new concept—the concept of gaining new customers is as old as business itself. But as industries change and evolve, so do ways of accessing new customers. Many lead generation strategies have been around for hundreds of years, and, as a result, many consumers have become skeptical and almost immune to them.
If you’re serious about growing your small business, you need to get serious about upgrading your lead generation strategies. Here is your guide to lead generation strategies that actually work in 2020.
23 Lead Generation Strategies to Try
One size doesn’t fit all for most things small business, and that’s the case with lead generation strategies, too. Even knowing that, though, many small business owners still struggle to determine which strategies work for their company, industry, or business size. But why?
In this era of online marketing, there are so many lead generation strategies it can be hard to choose which ones to use.
The truth is that the best lead generation strategies really differ for each business—and to figure out what works, you’ll have to know both your own business, plus what you’re hoping to accomplish. Some industries are better suited for social media strategies, while others still rely on word of mouth to generate new business.
The point is, if you don’t understand what lead generation strategies are the right fit for your business, you risk trying to make the wrong ones fit. And finding out that you’ve sunk time and money into strategies that don’t yield results is a sure hit to your bottom line.
Take a look through this guide to modern lead generation strategies to help you find the right fit for your business—whether you run a brick-and-mortar boutique or an ecommerce enterprise.
1. Build an Incentive-Based Referral System
Word-of-mouth advertising is still as important as it’s ever been—even if the ways in which people spread the word about their favorite businesses have changed with technology. If anything, customer referral programs have become even more useful among modern lead generation strategies, since they’re easier than ever to quantify and track.
The best possible thing you can do to harness the power of referrals? Get granular with your details.
Sell a product or service online? Create customized referral codes for individual clients and prospects—a new client gets a discount for their first purchase, and your loyal client will get a referral discount, too. This works particularly well for online retailers. Using this lead generation strategy you’ll be able to know exactly who is sending business your way, and which leads are converting to clients.
2. Broadcast Advertising to Your Niche Audience
Podcasts have become wildly popular in recent years and content creators need advertisers, which means you can turn listeners into leads—possibly with even greater potential than you could with a regular radio ad. Since podcasts focus on specific themes, and listeners choose which ones to stream, you already have a good idea of what this audience will find interesting and relevant to their lives. Next, you identify the podcasts that best speak to your target audience and target your lead generation strategy there.
No matter how niche the market, there’s likely to be a podcast out there that tons of potential clients are enjoying regularly. Own a home-brewing shop? There’s a podcast for that. Even if your business is more niche than that, you’re sure to find a podcast for that too.
Best of all, you’ll take comfort in knowing that you’re not taking the generalized approach to advertising that comes from radio spots, where a good part of your audience might not be interested in your product at all.
3. Take a New Approach for Direct Mail
It’s easy to write off the legitimacy of direct mail in an article about modern lead generation strategies. We know.
But direct mail lead generation strategies in 2020 aren’t postcards addressed “TO CURRENT RESIDENT” offering an unsolicited coupon. Direct mail doesn’t have to be synonymous with junk mail, particularly if you know how to do it the right way:
- Mailing out compelling flyers with valuable offers
- Using data-driven referral codes
- Hitting smaller, more tuned-in audiences
By being selective with your direct mail efforts, you can invest more in the physical item you’re sending out. Plus, you can offer better discounts, coupons, or other enticements to get new leads to take the next step. Think of direct mail as your first foray into getting someone to go to your website or call you, rather than your final step in getting new clients.
4. Create Lead-Swapping Relationships
Sharing leads with related (but not competing!) businesses is another one of those lead generation strategies that have been around for ages, but is still incredibly useful when modernized.
If you’re on friendly terms with a company that attracts similar customers as yours, consider swapping leads from time to time.
But to make this tactic work now, you have to digitize these swaps to make the most of them. Use a great small business CRM software to keep track of each individual lead and what kind of returns you’re getting from the companies that are providing you with leads. Taking a “big data” approach to beneficiary relationships will help you go far beyond having a big pile of telephone numbers to cold-call.
5. Rethink Deals and Discounts
You’ve likely offered sales or promotions in order to incentivize new customers to make a purchase. However, if no one knows about your business and the great deals you’re offering, this won’t do you any good. You probably know of several websites dedicated to deals and discounts—like Groupon, for example—and it might be worth partnering with them as a lead generation strategy that will get your business’s deals in front of a larger audience.
If you’re a little hesitant, you could also look into partnering up in a package with other complementary businesses that are more familiar with the deals territory. Since these sites are all about reaching new customers, they’ll do the legwork of finding the eyes for you to get your product or service in front of. And with a budget and reach you likely don’t have.
A heads up that margins on deals sites are pretty thin, so this isn’t a permanent solution. But you certainly can generate new leads through this strategy that will hopefully convert into loyal customers over time.
6. Build—and Maintain—a Modern Website
Gone are the days when only digitally focused businesses, media companies, and tech organizations needed to impress with beautiful websites. You need a website that marries elegant, smart design with speed and efficiency.
A website that gives visitors the who, what, where, and why behind your company is your best asset. A good website is like your digital business card. And luckily, this doesn’t have to be costly or time-consuming. With today’s website builders, you don’t need to know a line of code to create a professional website. Here are some ideas to easily overhaul your small business website.
7. Learn Search Engine Optimization
Interestingly, only 10% of search users go past the first page of search results when looking for information. That makes it difficult for any business to get their website in front of potential leads, no matter how well-designed or informative it is.
That’s why a great search engine optimization (SEO) strategy is one of the key lead generation strategies. Basically, it puts your website in the best position to get on that first page of results.
SEO might seem like a mystery to all but the most digitally savvy business owners, but the core tenets of search engine visibility actually boil down to three fairly easy-to-grasp ideas:
- Provide good information
- Give answers to frequently asked questions
- Make sure that your writing is clear and concise
Learning SEO best practices yourself is free—but if your business is in a particularly competitive market, investing in a consultation from SEO experts could provide extra value to your business. But for most, investing in content marketing and SEO-savvy writers should be enough to provide you with a clear advantage.
8. Try Content-Based Lead Generation
As long as we’re talking about SEO, let’s talk about content, too. Content-based lead generation strategies allow you to increase your presence in search as long as that content is well-optimized. The more high-quality content you produce, the more you’re rewarded by search engines.
Search engines give preference to websites that help answer questions quickly and simply. For instance, if you create a blog post that provides the who, what, where, and why of something your company is an expert on, you’ll reap rewards by ranking well in search.
9. Look Beyond Organic Social Media Lead Generation Strategies
Small businesses can invest in paid social media advertising that’s fairly inexpensive and generally goes further than organic posts, which typically only reach a handful of followers.
Most social media networks offer robust tools that can help enhance any lead generation strategy. Platforms, including LinkedIn and Facebook, offer one-click email submission. That allows users to submit their information at the click of a button and gives businesses a simple way to collect info on potential leads with minimal hassle.
Other channels, like Instagram and Twitter, let companies purchase in-stream ads. These appear just like a regular post from anyone you’re following or friends with, but with the added bonus of pointing directly to a page or signup that you pick.
Best of all, these advertisements usually cost pennies on the dollar if you build your audiences to the right size and specificity.
10. Begin a Business Newsletter
Next up is email marketing, which is similar to content and social media lead generation strategies.
Think of it as a content strategy smushed together with social lead capture techniques. If it works out, you have a plan that delivers a captive audience with a stream of updates from your company or industry. They get updates right in their inbox, and you’re not fighting for attention in a sea of social media updates.
To make the most of newsletter lead generation strategies, it’s important to provide compelling reasons for people to sign up. The promise of exclusive sales, experiences, or knowledge is a great draw. But make sure you keep those newsletters coming—the rewards of targeting a captive audience can lead directly to the acquisition of highly valuable leads.
If you’re unsure how to get started, email marketing platforms like MailChimp and Constant Contact offer tools to assist with this type of lead generation strategy.
11. Create White Papers for Download
Are you an expert in your subject area? Then your knowledge is really valuable—so capitalize on it. You can offer free white paper downloads featuring your expertise (and, of course, your small business) to generate leads.
White papers let potential leads get specialized knowledge on-demand in exchange for their contact info. So, it’s a really beneficial exchange for everyone.
Best of all, white papers also serve a dual purpose of acting as an informative, additive sales pitch that extends beyond industry jargon and advertising copy. Offering white paper downloads in exchange for contact information makes prospective leads comfortable exchanging their details in order to receive something of value. That makes the transaction more hospitable—and who knows, you might even see your white paper passed around the industry.
12. Create a Downloadable eBook
Our next lead generation marketing strategy is along the same lines as creating white papers, but some topics demand a little more depth than white papers, which is where eBooks come in.
With a high-quality, downloadable eBook, you can show off your company’s subject-matter expertise and acquire contact information in exchange for downloads. Plus, eBooks help establish a company’s voice within its industry while also fostering goodwill with potential leads. They can also end up being shared among peers, which will expand your brand name and reputation far beyond your own on-site marketing efforts.
13. Provide an Assessment or Report
Another email-for-knowledge exchange is a five-minute lead generation questionnaire. If your business provides a professional service, you can set up a quick quiz, and then provide feedback, tips, or a quote based on a respondent’s answers.
This is great for a few reasons: First, it’s hard for many decision-makers in an organization to resist the temptation to get fast insights or assessment. But also, this technique provides potential clients with a first impression of your company’s work.
Best of all, you get to learn quite a bit about the respondent in the process. These surveys don’t need to be overly customized to deliver results, either. A simple questionnaire can lead to the creation of several pre-packaged results that offer just enough insight to be used repeatedly while also serving as a teaser of your company’s broader services.
14. Hold Topic-Driven Seminars
Although more expensive and time-consuming, experiential lead generation strategies can really build deep, meaningful relationships with potential customers.
One way to do this is to hold a seminar on the field that your business or service specializes in. You’ll be able to appeal directly to potential clients and customers by emailing them with something far more valuable than a cold sales pitch.
Not only can attendees learn something from you, but they can also network with each other, your own employees, and other existing loyal customers.
15. Throw a Happy Hour
Think about throwing a happy hour with potential clients or vendors. When people can casually connect with colleagues and friends, you can spotlight your offerings while sparing everyone in attendance from the hard sales pitch, which can prove to be an effective lead generation strategy.
Even if you work from home or don’t have an office space to welcome tons of guests, you can always scope out local bars or venues for opportunities to rent out full or partial space. Local breweries are great for these kinds of events, and will sometimes offer discounts in exchange for the guarantee of a group.
16. Create a Conference Add-On Event
Every big industry conference has lots of side gatherings that occur alongside the main event—as a business owner, you can rarely ever get that many potential clients in one place at one time.
Creating a side event that piggybacks on a larger business-to-business conference doesn’t require much more than advanced preparation, an interesting angle, and enough money to set up space at a nearby location.
Do plan carefully, though, as your potential audience will be strapped for time, evaluating other similar offers from rival companies, and might flake despite RSVPing. So, be prepared for less turnout than your roster might suggest.
17. Encourage Online Reviews
Stepping out of your own business-owner shoes for a second, what do you do when you’re considering trying something for the first time? A restaurant, a hotel, even a book? You likely look at reviews before taking action. And 85% of respondents to a 2017 survey are with you, suggesting that they trust online reviews as much as a personal recommendation. Plus, 68% were willing to write a review when asked to.
This second statistic is where you can really capitalize. If you aren’t already asking your happiest clients to review your business on Google, Facebook, Yelp, TrustPilot, Better Business Bureau, and more, you’re not maximizing the cultural capital of your best relationships.
Encouraging these key customers to talk about their experience with your business (without suggesting what you want them to say) is a great way to boost your online reputation, which can attract new clients. You can simply ask, or motivate them with incentives like discounts.
18. Add a Live Chat Feature
In a recent study, 44% of respondents viewed a website’s real-time chat function as one of the most important features of an ecommerce page. Better yet, 63% said they were more likely to return to a site that had a live chat function, and 62% were more likely to be a repeat customer.
And that means what for you? Well, live chat can be a great lead generation tactic to pique interest from new customers, and encourage repeat business by being accessible in real-time.
Live chat functions allow site visitors to reach out to you directly without having to pick up a phone or write an email. New customers benefit from being able to ask questions whenever they want, and then you can reach out directly to answer questions and help close new sales. And in this case, a little touch—such as a “Chat Now!” button on a business website—can go a long way toward establishing relationships with new customers and leads.
Some of the top live chat software options on the market include Intercom and the aptly named Live Chat.
19. Host an Expert Chat
Whether through video on Facebook Live or Instagram, or even a live-tweeting session on Twitter, showing off your authority in your space can be an effective lead generation strategy. Choose an expert to represent your company, whether it’s you as the owner, one of your employees, or a guest. Then, host a live session to teach a certain tip or skill, or answer a question that you know there’s an audience for.
Hopefully, you’ll be able to get some social media traction with sharing (ask for help from friends, family, and employees to help get the ball rolling), which will get your session out to new audiences.
20. Answer Questions
Dedicate some time to answering questions on sites like Quora or HARO, where you can share your knowledge as a subject-matter expert in your business field. Not only can you proactively expose your brand to people who wouldn’t have heard of it otherwise, but you’ll do it in a tone you want to, providing the exact service that a potential customer is looking for.
Plus, on platforms like Quora, it’s easy to gauge customer intent—something that’s much more difficult on other social media networks.
21. Work With Influencers
Depending on your business, you might also want to consider establishing relationships with well-known people in the industry, otherwise known as “influencers” as a lead generation strategy.
They can help you bring attention to your company as a trusted third-party voice. Influencer marketing is one of the largest markets within digital advertising. And 67% of respondents to one recent survey said that influencer marketing campaigns helped them reach more specific, targeted audiences.
Working with influencers can be as simple as sending products and services to industry thought leaders with large social media followings. Some may look for payment in order to promote your company, so be prepared to know what it is you’re looking to accomplish—and how much money you’re willing to spend—before you get started.
22. Add Calls to Action
Say you’ve gotten a prospective customer to your website. To turn them into a lead, you need to tell them what to do next. This is called a call to action, or CTA for short.
With a CTA, you send a customer to a specific landing page where they receive an offer or a pitch to do something. You can also have a non-sales-driven CTA that provides the customer with additional information on whatever they were looking for.
Make sure your CTA copy is catchy but clear, as it needs to capture your customers’ attention enough in order to make them click. You’ll also want it to make sense based on your customers’ actions in order to be an effective lead generation strategy.
23. Create Testimonials
The last suggestion on our list is to create testimonials and customer success stories that you can send to prospective customers. This generates what is known as social proof—a psychological phenomenon where people conform to the actions of others because they assume those actions are correct.
Social proof is a powerful thing; in fact, 62% of B2B decision-makers say that peer recommendations are a very strong purchasing trigger, and 89% of B2B marketers consider testimonials the best marketing tool at their disposal.
There are a myriad of ways you can create testimonials, such as getting clients to provide you with a quote about their positive experience with your business and then posting that quote on your website. You could even write full articles detailing a client’s experience with your business. This is something Fundera does with our own customers.
The Final Word
Now that we’ve covered some of the modern lead generation strategies that you can try for your business you should be able to take a look at your business and decide which ones might work best for you. The bottom line?
- One size doesn’t fit all, so if at first you don’t succeed, try something else. The best lead generation strategies for startups won’t be the same as those for established businesses.
- Old strategies can still work—but make sure to update them with a new twist.
- Expect to spend at least a little cash, but lead generation tactics don’t have to break the bank.
- Get creative, because this is just the start!