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Whether you’re running your small business out of your home or out of a warehouse, there’s one thing you can always use: More customers. And the catch-all marketing term for the way to get these new customers? Lead generation. Or, more precisely, lead generation strategies.
To grow, your business has to gain exposure to new potential clients and customers. Sure, this is far from a new concept—the concept of gaining new customers is as old as business itself. But as industries change and evolve, so do ways of accessing new customers. Many lead generation strategies have been around for hundreds of years, and, as a result, many consumers have become skeptical and almost immune to them.
If you’re serious about growing your small business, you need to get serious about upgrading your lead generation strategies. Here is your guide to lead generation strategies that actually work in 2020.
Lead generation is the act of identifying potential customers for your business. By implementing lead generation marketing strategies for your business, you’ll be attracting new eyes to your business that then move into the top of your sales funnel and ideally turn into paying customers. At its core, lead generation is simply about getting as many high-intent, high-quality potential customers in front of your business as possible. Lead generation goes hand-in-hand with marketing and branding, though lead generation strategies will be unique in their proximity to the sales process.
One size doesn’t fit all for most things small business, and that’s the case with lead generation strategies, too. Even knowing that, though, many small business owners still struggle to determine which lead generation strategies work for their company, industry, or business size. But why?
Well, paralysis of choice, for one. In this era of digital marketing, there are so many lead generation strategies. Some are impactful for sure—but many are gimmicky (or, worse yet, expensive and unproductive).
The truth is that the best lead generation strategies really differ for each business—and to figure out what works, you’ll have to know both your own business, plus what you’re really hoping to accomplish. Some industries are better suited for social media lead generation strategies, while others still rely on word of mouth to generate new business.
The point is, if you don’t understand what lead generation strategies are the right fit for your business, you risk trying to make the wrong ones fit. And finding out that you’ve sunk time and money into lead generation strategies that don’t yield results is painful—not to mention a hit to the bottom line.
Take a look through this guide to modern lead generation strategies to help you find the right fit for your business—whether you run a brick-and-mortar boutique or an ecommerce enterprise:
Word-of-mouth advertising is still as important as it’s ever been—even if the ways in which people spread the good word about your company has changed with technology. If anything, customer referral programs have become even more useful among modern lead generation strategies, since they’re easier than ever to quantify and track.
The best possible thing you can do to harness the power of referrals? Get granular with your details.
Sell a product or service online? Create customized referral codes for individual clients and prospects—a new client gets a discount for their first purchase, and your loyal client will get a referral discount, too. This works particularly well for online retailers.
This way, you’ll be able to know exactly who is sending business your way, and which leads are converting to clients. Smart!
Don’t worry—we’re not talking about buying an ad slot on your neighborhood easy listening radio station. However, podcasts have stolen lots of listeners from the AM and FM dials.
And content creators still need advertisers, which means you can still turn listeners into leads—but with even greater potential. Since podcasts focus on specific themes, and listeners choose which ones to stream, you already have a good idea of what this audience will find interesting and relevant to their lives. Next, you identify the podcasts that best speak to your target audience and target your lead generation strategy there.
No matter how niche the market, there’s likely to be a podcast out there that tons of potential clients are enjoying regularly. Own a homebrewing shop? There’s a podcast (actually, lots!) for that. Offering custom, injection-molded parts for airplane engines? You’ll find an audience out there for that, too.
Best of all, you’ll take comfort in knowing that you’re not taking the shotgun approach to advertising that comes from radio spots, where a good part of your audience might not be interested in your product at all.
It’s easy to write off the legitimacy of direct mail in an article about modern lead generation strategies. We know.
But direct mail lead generation strategies in 2020 aren’t postcards addressed “TO CURRENT RESIDENT” offering an unsolicited coupon for free sock darning or bespoke roofing shingles. Direct mail doesn’t have to be synonymous with junk mail, particularly if you know how to do it the right way, like:
By being selective with your direct mail efforts, you can invest more in the physical item you’re sending out. Plus, you can offer better discounts, coupons, or other enticements to get new leads to take the next step. Think of direct mail as your first foray into getting someone to go to your website or call you, rather than your final step in getting new clients.
Sharing leads with related (but not competing!) businesses is another one of those lead generation strategies that’s been around for ages, but is still super useful when modernized.
If you’re on friendly terms with a company that attracts the same clientele as yours, consider swapping leads from time to time.
But to make this tactic work now, you have to digitize these swaps to make the most of them. Use a great small business CRM to keep track of each individual lead and what kind of returns you’re getting from the companies that are providing you with leads. Taking a “big data” approach to beneficiary relationships will help you go far beyond having a big pile of telephone numbers to cold-call.
You’ve likely offered sales or promotions in order to incentivize new customers to make a purchase. However, if no one knows about your business and the great deals you’re offering, they won’t do you any good. However, nowadays there are several websites dedicated to deals and discounts—like Groupon, for example—and it might be worth partnering with them as a lead generation strategy that will get your business’s deals in front of a larger audience.
If you’re a little hesitant, you could also look into partnering up in a package with other complementary businesses that are more familiar with the deals territory.
Since these sites are all about reaching new customers, they’ll do the legwork of finding the eyes for you to get your product or service in front of new customers. And with a budget and reach you likely don’t have.
A heads up that margins on deals sites are pretty thin, so this isn’t a permanent solution. But you certainly can generate new leads through this strategy that will hopefully convert into loyal customers over time.
You can’t afford to have a lousy business website.
Gone are the days where only digitally focused businesses, media companies, and tech organizations needed to impress with beautiful websites. Whether you’re building apps or building bagpipes, you need a website that marries elegant, smart design with speed and efficiency.
A website that gives visitors the clear who, what, where, and why behind your company is your best asset. A good website is like your digital business card. And luckily, this lead generation strategy doesn’t have to be costly or time-consuming. With today’s website builders, you don’t need to know a line of code to create a professional website. Here are some ideas to easily overhaul your small business website.
Interestingly, only 10% of search users go past the first page of search results when looking for information. That makes it difficult for any business to get their website in front of potential leads, no matter how well-designed or informative it is.
That’s why great search engine optimization (SEO) is an awesome lead generation strategy. Basically, it puts your website in the best position to get on that first page of results.
SEO might seem like a mystery to all but the most digitally savvy business owners, but the core tenets of search engine visibility actually boil down to three fairly easy-to-grasp ideas:
Learning SEO best practices yourself is free—but if your business is in a particularly competitive market, investing in a consultation from SEO experts could provide extra value to your lead generation strategies. But for most, investing in content marketing and SEO-savvy writers should be enough to provide you with a clear advantage.
As long as we’re talking about SEO, let’s talk about content, too. Content-based lead generation strategies—as long as that content is well optimized, that is—allow you to increase your presence in search. The more high-quality content you produce, the more you’re rewarded by search engines.
Search engines give preference to websites that help answer questions quickly and simply. For instance, if you create a blog post that provides the who, what, where, and why of something your company is an expert on, you’ll reap rewards by ranking well in search.
Plus, as search becomes increasingly local, you’ll benefit from lead generation tactics that tie your content into your physical location. Then, you might be on your way to dominating local search.
The days of free social media publicity are all but over. That’s unfortunate, sure, but the good news is that small businesses can invest in paid social media advertising. It’s not that expensive—and it generally goes further than organic posts, which typically only reach a handful of followers.
Most social media networks offer robust tools that can help enhance any lead generation strategy. Platforms, including LinkedIn and Facebook, offer one-click email submission. That allows users to submit their information at the click of a button, and gives businesses a simple way to collect info on potential leads with minimal hassle.
Other channels, like Instagram and Twitter, let companies purchase in-stream ads. These appear just like a regular post from a friend or fan page, but with the added bonus of pointing directly to a page or signup that you pick.
Best of all, these advertisements usually cost pennies on the dollar if you build your audiences to the right size and specificity. You can get there with a little practice!
We’re continuing our list of lead generation strategies with email marketing lead generation. This is similar to content and social media lead generation strategies.
Think of it as a content strategy smushed together with social lead capture techniques. If it works out, you get a lead generation strategy that delivers a captive audience with a stream of updates from your company or industry. They get updates right in their inbox, and you’re not fighting for attention in a sea of social media updates.
To make the most of newsletter lead generation strategies, it’s important to provide compelling reasons for people to sign up. The promise of exclusive sales, experiences, or knowledge are great draws. But make sure you keep those newsletters coming—the rewards of targeting a captive audience can lead directly to the acquisition of highly valuable leads.
If you’re unsure how to get started, email marketing platforms like MailChimp and Constant Contact offer tools to assist with this type of lead generation strategy.
Are you an expert in your subject area? Then your knowledge is really valuable—so capitalize on it. You can offer free white paper downloads featuring your expertise (and, of course, your small business) to generate leads.
White papers let potential leads get specialized knowledge on-demand in exchange for their contact info. So, it’s a really beneficial exchange for everyone.
Best of all, white papers also serve a dual purpose of acting as an informative, additive sales pitch that extends beyond industry jargon and advertising copy. Offering white paper downloads in exchange for contact information makes prospective leads comfortable exchanging their details in order to receive something of value. That makes the transaction more hospitable—and who knows, you might even see your white paper passed around the industry.
Our next lead generation marketing strategy is along the same lines as creating white papers, but some topics demand a little more depth than white papers—and that’s where ebooks come in.
With a high-quality, downloadable ebook, you can show off your company’s subject-matter expertise and acquire contact information in exchange for downloads. Ebooks help establish a company’s voice within its industry while also fostering goodwill with potential leads. Plus, they can end up being shared among peers. That’ll expand your brand name and reputation far beyond your own on-site marketing efforts.
Another email-for-knowledge exchange is a five-minute lead generation questionnaire. If your business provides a professional service, you can set up a quick quiz, and then provide feedback or tips based on a respondent’s answers.
This is great for a few reasons: First, it’s hard for many decision-makers in an organization to resist the temptation to get fast insights or assessment. But also, this lead generation technique provides potential clients with a first impression of your company’s work.
Best of all, you get to learn quite a bit about the respondent in the process. These surveys don’t need to be overly customized to deliver results, either. A simple questionnaire can lead to the creation of several pre-packaged results that offer just enough insight to be used repeatedly while also serving as a teaser of your company’s broader services.
Although more expensive and time-consuming, experiential lead generation strategies can really build deep, meaningful relationships with potential customers.
One way to do this is to hold a seminar on the field that your business or service specializes in. You’ll be able to appeal directly to potential clients and customers by emailing them with something far more valuable than a cold sales pitch.
Not only can attendees learn something from you, but they can also network with each other, your own employees, and other existing loyal customers.
When was the last time you turned down a happy hour invitation—especially on someone else’s dime?
Think about throwing an intimate happy hour with potential clients or vendors. When people can casually connect with colleagues and friends, you can spotlight your offerings while sparing everyone in attendance from the hard sales pitch, which can prove to be an effective lead generation strategy.
Even if you work from home or don’t have an office space to welcome tons of guests, you can always scope out local haunts for opportunities to rent out full or partial space. Local breweries are great for these kinds of events, and will sometimes offer discounts in exchange for the guarantee of a group.
Let’s talk about B2B lead generation strategies.
Every big industry conference has lots of side gatherings that occur alongside the main event. And there’s good reason for it: Rarely can you ever get that many potential clients in one place at one time.
Plus, people are ready to make the most of their attendance and usually need to report back to their higher-ups about just how much work they did in order to validate the cost of attendance. And it’s always really nice to get out of a big convention center.
Creating a side event that piggybacks on a larger business-to-business conference doesn’t require much more than advanced preparation, an interesting angle, and enough money to set up space at a nearby location.
Do plan carefully, though, as your potential audience will be strapped for time, evaluating other similar offers from rival companies, and might flake despite RSVPing. So, be prepared for less turnout than your roster might suggest.
Stepping out of your own business-owner shoes for a sec, what do you do when you’re considering trying something for the first time? A restaurant, a hotel, even a book? You likely look at reviews before taking action.
And 85% of respondents to a 2017 survey are with you, suggesting that they trust online reviews as much as a personal recommendation. Plus, 68% were willing to write a review when asked to.
This second statistic is where you can really capitalize. If you aren’t already asking your happiest clients to review your business on Google, Facebook, Yelp, TrustPilot, Better Business Bureau, and more, you’re not maximizing the cultural capital of your best relationships.
Encouraging these key customers to talk about their experience with your business (without suggesting what you want them to say) is a great way to boost your online reputation, which can attract new clients. You can simply ask, or motivate them with incentives like discounts.
The next of our business lead generation strategies is to add a live chat feature to your website.
In a recent study, 44% of respondents viewed a website’s real-time chat function as one of the most important features of an ecommerce page. Better yet, 63% said they were more likely to return to a site that had a live chat function, and 62% were more likely to be a repeat customer.
And that means what for you? Well, live chat can be a great lead generation tactic to pique interest from new customers, and encourage repeat business by being accessible in real-time.
Live chat functions allow site visitors to reach out to you directly without having to pick up a phone or write an email. New customers benefit from being able to ask questions whenever they want, and then you can reach out directly to answer questions and help close new sales. And in this case, a little touch—such as a “Chat Now!” button on a business website—can go a long way toward establishing relationships with new customers and leads.
Some of the top live-chat software options on the market include Intercom and the aptly named Live Chat.
Whether through video on Facebook Live or Instagram, or even a live-tweeting session on Twitter, showing off your authority in your space can be an effective lead generation strategy. Choose an expert to represent your company, whether it’s you as the owner, one of your employees, or a guest. Then, host a live session to teach a certain tip or skill, or answer a question that you know there’s a need for.
Hopefully, you’ll be able to get some social media traction with sharing (ask for help from friends, family, and employees to help get the ball rolling), which will get your session out to new audiences.
And if you’re doing a video session, don’t forget—good lighting and speak slowly.
It’s a big internet out there—and lots of people are looking for answers.
Dedicate some time to answering questions on a site like Quora, where you can share your knowledge as a subject-matter expert in your business field. Not only can you proactively expose your brand to people who wouldn’t have heard of it otherwise, but you’ll do it in a tone you want to, providing the exact service that a potential customer is looking for.
Plus, on platforms like Quora, it’s easy to gauge customer intent—something that’s much more difficult on other social media networks.
Depending on your business, you might also want to consider establishing relationships with well-known people in the industry, otherwise known as “influencers” as a lead generation strategy.
They can help you bring attention to your company as a trusted third-party voice. Influencer marketing is one of the largest markets within digital advertising. And 67% of respondents to one recent survey said that influencer marketing campaigns helped them reach more specific, targeted audiences.
Working with influencers can be as simple as sending products and services to industry thought leaders with large social media followings. Some may look for payment in order to promote your company, so be prepared to know what it is you’re looking to accomplish—and how much money you’re willing to spend—before you get started.
Say you’ve gotten a prospective customer to your website. To turn them into a lead, you need to tell them what to do next. This is called a call to action, or CTA for short.
With a CTA, you send a customer to a specific landing page where they receive an offer or a pitch to do something. You can also have a non-sales-driven CTA that provides the customer with additional information on whatever they were looking for.
Make sure your CTA copy is catchy, as it needs to capture the customers attention enough in order to make them click. You’ll also want it to make sense based on your customer’s actions in order to be an effective lead generation strategy.
The last suggestion on our list of lead generation strategies is to create testimonials and customer success stories that you can send to prospective customers. This generates what is known as social proof—a psychological phenomenon where people conform to the actions of others because they assume those actions are correct.
Social proof is a powerful thing; in fact, 62% of B2B decision-makers say that peer recommendations are a very strong purchasing trigger, and 89% of B2B marketers consider testimonials the best marketing tool at their disposal.
There are a myriad of ways you can create testimonials, such as getting clients to provide you with a quote about their positive experience with your business and then posting that quote on your website. You could even write full articles detailing a client’s experience with your business. This is something Fundera does with their own customers.
The bottom line on modern lead generation strategies?
See a great lead generation idea we’re missing? Let us know.