QuickBooks Community: 7 Best Places to Find User Support Online

Getting software to help with your business accounting needs can be a game changer for any small business owner. Not only will this software help you work more seamlessly with your accountant and optimize your accounting processes, but it will also help you save time—and hopefully money—in the long run. If you’ve chosen to use QuickBooks Online, you’re not alone. In fact, QuickBooks is one of the most well-known accounting platforms available to businesses. Having serviced all different kinds of businesses for years, there are numerous resources out there to help you get the most out of using QuickBooks (regardless of which version you choose). As you start to learn the ins and outs of QuickBooks, you’ll discover that the robust online QuickBooks community will be able to provide guidance, answer questions, and generally serve as a knowledge base for your QuickBooks training. That being said, here are some of the best places you can access the QuickBooks online support community:

1. The Official QuickBooks Community

The original Intuit QuickBooks community can be found, as you might imagine, on QuickBooks.com. The QuickBooks site has a wealth of resources for anyone using any version of their software. This official QuickBooks community is attentive, interactive, and even features members who are QuickBooks ProAdvisors, accounting professionals, and small business owners. In this QuickBooks community, you can find help articles, Q&A, and guides to get started with your software. The help articles are available for all of the different QuickBooks versions and cover topics such as:

  • Banking and bank feeds
  • Accounts management
  • Reports and accounting
  • Income and expenses
  • Payments
  • Employee and payroll taxes
  • Inventory and projects
  • Apps

Similarly, the getting started guides offer articles on how to download and set up QuickBooks, as well as tutorials explaining basic QuickBooks functions. In the Q&A section, you’ll find questions posed by real users in the QuickBooks community, and answers from other users as well as accounting and bookkeeping experts. Questions cover the full range of topics relating to using QuickBooks—and you can search the site to find a posting that addresses any question you might have. The QuickBooks site also gives you the ability to filter questions based on the specific software you’re using. Furthermore, and perhaps most importantly, if you can’t find help from an existing posting, you have the opportunity to pose your own QuickBooks question and start a discussion on this topic within the community.

Additionally, although the main focus here is QuickBooks community help, the site also features a “business discussion topics” section. The discussions in this section are broader and include general business conversations—containing everything from marketing tactics to financial literacy advice to community member success stories. If you find that you need more specific assistance than what is available in the QuickBooks community setting, you can also navigate directly to the support page to contact the QuickBooks customer service team.

quickbooks community homepage

Photo: QuickBooks.com

2. QuickBooks Subreddit

Although you might not typically think of Reddit as a place for business advice, the QuickBooks subreddit is actually a valuable QuickBooks community resource. This subreddit has over 3,000 members and new questions and responses are posted daily. This forum operates just as all Reddit communities do and is moderated by two well-versed QuickBooks users as well as a QuickBooks ProAdvisor. Most questions posed to this community are very specific, so this is a great place to go if you have a particular question you’d like answered.

3. QuickBooks Facebook Groups

Facebook is another social media platform where you’ll find QuickBooks community support. There are numerous QuickBooks-specific groups on Facebook that you can join and engage in a dialogue with other QuickBooks users and experts. Some groups are geared more towards accountants and bookkeepers using the QuickBooks software, however, there are others that are for any level of user working with any version of the platform. Additionally, some groups are closed and you must ask permission to join from the moderator. Certain groups, on the other hand, are public and you can see questions and answers posted by users even without joining the group. As with all social media platforms, you should use your best judgment when joining QuickBooks groups and interacting with other members. That being said, however, these QuickBooks community Facebook groups can be helpful places for discussion—on a platform that you may already use on a frequent basis.

4. QuickBooks Community Forum Sites

In addition to the QuickBooks community forums available on the QuickBooks website or social media platforms, there are also other forum websites on the internet directly related to QuickBooks. A top example of this kind of site is Quickbooksusers.com. Although Quickbooksusers.com offers paid personalized services, they also have a full forum site that you can join for free. In this forum, like the others we’ve discussed, you can ask and find answers to QuickBooks-related questions. Once again, discussions range from general QuickBooks Online tips to conversations that are more specific, like ones addressing drop shipping or direct deposit, for example. The QuickBooks community on quickbooksusers.com forum is very active, with numerous posts occurring a daily basis. Additionally, this community has forums that are not only specific to the type of software you’re using, but also offers international threads for U.K., Australian, and Canadian users.

Additional QuickBooks Resources

With each of the above options, you’ll find the best access to the QuickBooks community, allowing you to reach out to get answers to your questions, help another user with their problems, as well as learn QuickBooks definitions and processes. However, if you’re looking for additional, less-forum based guidance, there are several other internet resources you’ll want to check out.

  • YouTube: For video tutorials covering all kinds of QuickBooks topics and issues, YouTube is a great resource. There are even individual channels that specifically talk about business operations and software and provide useful how-to guides for business owners and accounting professionals alike.
  • QBO Show: A live, online chat show, the QBO show designed around QuickBooks help and questions is another helpful resource. You can find video and audio archives on the QBO Show website that span over several years—containing interviews, tutorials, and news of QuickBooks development.
  • Podcasts: Similar to the QBO Show, you can find useful podcasts online that address not only QuickBooks topics but also offer additional accounting and bookkeeping tips. A great example is the Cloud Accounting Podcast, which discusses accounting news and how it affects the community and industry on a weekly basis.

QuickBooks Community Resources: The Bottom Line

One of the many significant benefits of using a version of QuickBooks is the extent of resources available to help you with this accounting software. The QuickBooks community online is both far-reaching and extremely knowledgeable—therefore, engaging with this community is bound to be useful. As you continue your QuickBooks training and work more and more with the software (as well as the community), you’ll gain the experience not only to streamline your business operations but perhaps serve as a community expert as well.  

Stacy Kildal

Stacy Kildal is a contributing writer for Fundera.

Stacy Kildal is owner/operator of Kildal Services LLC—an accounting and technology consulting company that specializes in all things QuickBooks. From 2012 to 2017, Stacy has been named one of CPA Practice Advisor’s Most Powerful Women In Accounting. 

Stacy is one of the three hosts for the QB Show and has also been featured frequently on Intuit’s Accountant Blog, Community “Ask the Expert” forums, at various Intuit Academy To Go podcasts, as well as hosting a number of Intuit Small Business Online Town Hall sessions. 

She is a big fan of working mobile and has been recognized by Intuit as being an expert on QuickBooks Online, having written Intuit’s original courses for the U.S., Singapore and Canadian versions.

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