HungerRush (Formerly Revention POS): The Basics
HungerRush, formerly Revention POS, is a restaurant POS system provider used by over 10,000 businesses around the world. The company is known for their range of products and quote-based pricing. Working with HungerRush, merchants can mix and match their hardware and software to create a solution that works perfectly for their business.
In the world of restaurant POS systems, Revention POS—which in summer 2020 rebranded as HungerRush—is almost a dinosaur. Whereas some of the most popular restaurant POS systems like TouchBistro, Toast, and Lavu have been founded in the last 10 years, Revention started all the way back in 2003. However, even though Revention is older, it still offers a tech-forward and feature-rich solution that can rival many of the more modern systems on the market today.
To find out just how Revention (now HungerRush) compares, let’s break down this POS system. We’ll go over the features and price to better understand the value it offers to small business owners. We’ll also offer up some alternatives, so you can come away with a better understanding of all your restaurant POS system options.
Let’s dive in.
What Is HungerRush (Revention POS)?
HungerRush, originally Revention, is a Texas-based POS provider used by over 10,000 businesses around the world. According to the company’s Crunchbase page, the name Revention is an amalgamation of the words “revolutionary,” “retention,” “re-invent,” and “invention.”
The HungerRush system is a hybrid system, which means it can work locally (data stored on your computers) or via the cloud (data stored on the company’s servers and transferred to your computer via the cloud). It can also function offline. When you first sign up for HungerRush, a representative will perform an on-site installation of the HungerRush software and hardware, and also provide you with training.
HungerRush is designed for foodservice businesses. On their website, they advertise solutions for full-service restaurants, quick-service restaurants, fast-casual restaurants, pizzerias, food delivery businesses, and bars and nightclubs. HungerRush is also a scalable service, offering solutions for businesses with upward of 500 locations.
In terms of specific products, HungerRush can supply POS hardware and software. HungerRush also sells additional software products that can extend the functionality of your POS. We’ll get into everything this point of sale system can do in the next section.
HungerRush POS: Capabilities
When you sign up for HungerRush (formerly Revention POS), here is everything you can expect:
HungerRush offers in-house payment processing. It can also integrate with other processors, including Worldpay and Global Payments. Both services offer quote-based pricing that varies based on your business type, transaction volume, and other factors. On their website, Worldpay says typical payment processing rates for in-person transactions vary from 2.9% + $0.10 to 2.7% + $0.10. They also say there is “flexibility” with pricing.
Both services can provide you the software and hardware to accept magstripe, chip cards, and contactless forms of payment. They also provide other useful features, such as virtual terminals, the ability to set recurring payments, and convert foreign currencies.
HungerRush software can run on both Android and iOS devices. HungerRush also sells their own dedicated POS touch-screen terminal via the HungerRush hardware store. The terminal features a solid-state hard drive and Intel Pentium Core 2 processor, as well as a 15-inch screen and 180-degree swiveling stand. You can also purchase a full range of other POS hardware through HungerRush, including:
- Tablet POS terminal
- Receipt printers
- Kitchen display systems
- Cash drawers
- Barcode scanners
- Wireless POS tablets
- Label printers
- Customer display systems
- Digital scales
- Drive-thru systems
HungerRush sells some additional non-POS items, including biometric security systems, video cameras, and computer servers. Pricing on all products is quote-based.
HungerRush’s POS software comes with all the tools you need to manage your restaurant effectively. Let’s review all the features included in this system:
- Order management
- Unlimited modifiers
- Estimated order time calculation
- Customize order screen by POS terminal or employee
- Direct substitutions
- Biometric fingerprint reader (automatically tell who took which order)
- Suggested tip amount
- Coupon creation and tracking
- Tip reconciliation
- Menu management
- Multiple pricing options including second and third item pricing, time/day pricing, and price by order type
- Scale integration for pricing weighted items
- Suggestive selling prompts
- Unlimited menu scalability
- Menu edits update automatically in real-time
- Inventory management
- Place purchase orders
- Group items by category
- Recipe and menu costing
- Stock counts update in real-time
- Save recipes and portions for items
- Waste tracking
- Floor plan management
- Save multiple custom floor plans
- Assign tables to specific servers
- Track orders by table
- Employee management
- Alerts for when employees are working overtime
- Employee messaging system
- Scheduling interface
- Time clock
- Job-based permissions
- Multiple payroll integrations
- Labor costing
- Analysis breakdown of KPI data for every half hour
- Create unlimited custom report groups
- View updated statistics in real-time
- Save and email or print reports
- Audit reports by employee
- Customer relationship management
- Track customer order history
- Phone and email storage
- Loyalty tracking
- Automated marketing emails
- Real-time driver statistics
- Color-coded order times
- Delivery reminders by item
- Integrated caller ID management
- Integrated mapping via Google Maps
- Driver tracking via EyeDeliver integration
- Video surveillance integrations
Integrations and Add-Ons
On top of what HungerRush’s core software can do, there are a number of ways to extend the functionality of your system—either by integrating with third-party tools or purchasing additional software products offered by HungerRush. Here are the paid in-house software options HungerRush provides:
HungerRush’s online ordering service allows you to make menu items available for purchase via a mobile-responsive website with integrated payment processing. All orders placed with HungerRush Digital Ordering are routed directly to your POS. Customers who place orders online are also invited to create an account where they can save favorite menu items, payment information, and delivery addresses. Account-holders can enroll in your business’s loyalty program or email marketing campaign directly from your website, and also track their rewards points.
The HungerRush Digital Ordering system also features a reporting suite where you can track sales history, the ability to input and manage promotions, an estimated delivery time clock, and Level 1 PCI Compliance.
HungerRush Reporting Management
Another software feature HungerRush provides is a web application that allows you to check in on the status of your business from any internet-enabled device. HungerRush Reporting and Management provides a dashboard interface with real-time sales and labor breakdowns of all your stores, including sales by order type, top coupons, top product sales, and more.
There is also a reporting suite where users can run over 50 different reports, a menu configuration and management interface, a labor-management portal, and a corporate document repository—ensuring you will always have eyes on your business, even when you are not there.
HungerRush Loyalty allows customers to collect redeemable points when they dine at your restaurant. Customers can enroll in your loyalty program by providing their name, email, and phone number. When account holders place orders at your restaurant, they will receive account status updates with their new rewards balance.
Customers can also view their rewards balance through the HungerRush Digital Ordering platform. When customers want to apply their points towards a purchase, they can simply enter their membership ID, and HungerRush POS determines the new balance.
HungerRush Mobile App
Finally, HungerRush creates back-end and front-end mobile apps for you and your customers to use. The app allows managers to manage menus, view orders, and run reports on the go.
Customers can also place orders and submit payment through the app in as little as four steps. Furthermore, HungerRush offers to customize your business’s mobile app to match your branding, and all orders through the mobile app are routed directly to your POS.
HungerRush offers 24/7/365 support via phone and live chat. You can also contact a representative with questions via the company’s Facebook and Twitter pages. When you sign up, you’ll be connected with a direct customer support contact who can answer any questions that may arise. On the HungerRush website, there is a blog with helpful posts on how to use the POS software, and tips on managing your restaurant.
Now that we’ve covered everything the HungerRush system offers, let’s talk about what this POS will cost you. In short, it’s hard to say exactly what you will spend on a HungerRush POS system, given that they only offer quote-based pricing. Quotes are based on a SaaS/HaaS model. HungerRush says its software and hardware bundles “remain competitive with those in the POS space.”
Pricing includes no upfront costs, and contracts are normally 36 months.
If user reviews are to be believed, this certainly isn’t the most affordable POS system. What we can say about POS providers that offer quote-based pricing is that higher volume merchants will typically receive better value. It’s also unclear whether HungerRush offers pay-as-you-go pricing or long-term contracts.
HungerRush (Revention POS) Pros
Now that we have the basics down, here are what we see as the benefits of HungerRush, formerly Revention POS:
HungerRush’s POS software features an impressive range of capabilities. It’s not just any POS system that has delivery functionality and biometric security features built-in. These are typically things you have to pay extra for.
Speaking of things you have to pay extra for, HungerRush’s add-on features can really extend the functionality of your business. The Digital Ordering system is feature-rich and powerful, and the Management tool and mobile app can give business owners insight into their business anytime, anywhere.
When reading about HungerRush on customer review platforms, it’s hard to ignore the amount of praise forHungerRush’s customer service staff. In numerous reviews, customers sayHungerRush staff responded promptly to their inquiries and gave them and their staff helpful advice on how to resolve issues. Furthermore, customers sayHungerRush’s on-site installation and training are vital in helping them learn how to make full use of their system.
HungerRush (Revention POS) Cons
Here are what we see as the drawbacks to getting a HungerRush POS system:
Although we can’t say exactly what HungerRush charges, if customer reviews are to be believed, it’s a lot. How much? Customers say costs can quickly rise into the thousands, and that there are hidden fees they were unaware of when they signed up. The best advice we can give is to negotiate with your sales representative and read over your HungerRush contract carefully before signing.
HungerRush’s payment processing options are lacking. Most POS providers offer a full range of processing solutions that can be integrated with their system, allowing the merchant to pick an option that makes sense for them.
HungerRush only offers two solutions—Worldpay and Global Payments. Both are very large processors, meaning it will be hard for small businesses to negotiate a favorable rate. Overall, we’d like to see a little more flexibility here.
HungerRush POS User Reviews
Here is how HungerRush ranks on the major user review websites:
- G2 Crowd: 4.7 stars out of 5
- Capterra: 4 stars out of 5
- Better Business Bureau: A+ (not accredited)
In positive user reviews, customers tout HungerRush’s ease of use and its features that allow merchants to manage deliveries and promotions. Customers also like that HungerRush allows you to mix and match the hardware and software features you need, creating a fully tailored solution.
In negative reviews, users ask for additional integrations with third-party tools, and lament general bugginess with the software.
HungerRush (Revention POS) Alternatives
If you are not sold on HungerRush, here are two other restaurant POS systems to consider:
A cheaper alternative toHungerRush is TouchBistro. This is one of the newer POS system providers we mentioned at the beginning of the article. What makes TouchBistro more affordable is that it bundles the cost of your POS software and hardware into one monthly payment.
Theoretically, you could pay as little as $105 per month for your POS system and still get a full range of features—including order, menu, floor plan, employee, customer, and inventory management. TouchBistro also offers some nifty add-ons, like a self-ordering kiosk, customer-facing display, kitchen display system, and loyalty program.
Square for Restaurants
Even cheaper than TouchBistro is Square for Restaurants. This is a restaurant version of Square’s POS software that costs $0, $60, or $299+ per month and boasts a low credit card processing rate of 2.6% + $0.10 per transaction.
Note that you’ll get fewer features with Square for Restaurants, and you’ll also have to shell out a one-time payment for your POS hardware. However, this is a good option for small restaurants that don’t want to break the bank to acquire their POS system.
Is HungerRush Right for Your Business?
All in all, we’d recommend HungerRush for larger food service businesses that are looking for a provider that can supply a range of solutions. There is no denying that HungerRush has thought of a solution to most restaurant-related needs—there aren’t many providers who offer drive-thru systems and biometric security in their product catalog.
The big question for restauranteurs is how much they are willing to spend. Smaller businesses may have a hard time stomaching the coast of a HungerRush system. Therefore, we only recommend a HungerRush system for those who feel they can do enough business to justify the cost.
Matthew Speiser is a former staff writer at Fundera.
He has written extensively about ecommerce, marketing and sales, and payroll and HR solutions, but is particularly knowledgeable about merchant services. Prior to Fundera, Matthew was an editorial lead at Google and an intern reporter at Business Insider. Matthew was also a co-author for Startup Guide—a series of guidebooks designed to assist entrepreneurs in different cities around the world.