ShopKeep POS Review for 2020

As you search for the right point of sale system for your small business, one name you will probably come across is ShopKeep POS. That’s because ShopKeep is a favorite amongst small business owners, with over 25,000 customers across the country and 289 million transactions processed annually. Furthermore, ShopKeep reviews from small business customers are some of the best out there.

Of course, every business is different, which means a POS system that works for some may not work for others. That’s where this ShopKeep POS review comes in. We’re going to break down all that ShopKeep has to offer to help you determine if this is a suitable POS option for your small business.

What Is ShopKeep POS?

ShopKeep is a POS provider, meaning it supplies the hardware and software needed to run payment transactions. The system is both locally installed and can run on the cloud. This means your information is stored on your POS device (either an iPad or Clover tablet) and can sync with the cloud whenever there is an internet connection. ShopKeep can also operate offline in the event of an internet outage, ensuring minimal levels of disruption.

In terms of the types of businesses ShopKeep can support, the answer is many. While it’s true that ShopKeep is most popular amongst food service businesses—with a variety of tailored solutions for full- and quick-service restaurants, coffee shops, food trucks, and bars—they also offer solutions for retail-based businesses.

ShopKeep provides in-house payment processing and merchant cash advances. In-house payment processing means that you can use ShopKeep to process all of your credit card transactions. If you use ShopKeep for merchant cash advances, ShopKeep will provide you with a percentage of your daily credit card sales upfront for an additional fee.

ShopKeep POS Pros and Cons

Here are some of the advantages and disadvantages of using ShopKeep as your POS system.

ShopKeep Pros

  • Customer reviews: A POS system needs to offer the whole package—including intuitive design, lots of helpful features, and top-notch customer service—in order to win at the customer reviews game. The fact that ShopKeep is well reviewed on so many different websites should give small business owners peace of mind.
  • Hardware options: With so many POS hardware options at your fingertips, you have the ability to mix and match in order to create the perfect POS setup for your business’s payment processing needs. Alternatively, you can opt to buy your ShopKeep POS hardware in one of their recommended bundles based on what type of business you run.

ShopKeep Cons

  • Quote-based pricing: The fact that ShopKeep offers quote-based pricing for all of their services certainly gives us pause. We recommend asking around to see what other small business owners paid for their ShopKeep system. This way, when you are working out a price, you will have an idea of what you should be paying.
  • Software options: ShopKeep only has one software option, which is lacking compared to some competitors that have multiple tiers of plans that allow businesses to find the right balance of power and affordability. You wouldn’t want to pay something you don’t actually need, after all, and without plans to choose from, you may not find the right fit.

ShopKeep Pricing

When you try to pin down a price for ShopKeep POS services, it’s tough to get a direct answer.

ShopKeep recently changed from being a fixed-rate service to a quote-based service, meaning the price you will pay for your ShopKeep system may vary from merchant to merchant. This is obviously less than ideal, as most merchants would prefer some transparency when shopping for a POS. What we can say is that ShopKeep offers pay-as-you-go, month-to-month pricing, meaning you can cancel at any time if you are unhappy and not face early termination fees.

What you will pay for your hardware, software, and payment processing is something you will have to negotiate with your ShopKeep sales representative. Generally, the bigger your business, the more leverage you have. On the review website G2 Crowd, ShopKeep is ranked in the 31st percentile in terms of POS system cost, making it a fairly low-cost option.

ShopKeep POS Capabilities

Here’s is a comprehensive list of everything you’ll get when you use a ShopKeep POS system:

Payment Processing

The most important thing your POS system can do is process payments. With ShopKeep, you have the option of keeping your payment processing in-house with ShopKeep Payments. This service allows you to accept most types of credit cards and swipe, dip, and contactless methods of payment. You’ll also be able to acquire your card reader from ShopKeep via their hardware store.

The price for ShopKeep payments is quote-based. Generally, the higher your business’s transaction volume, the lower your credit card processing rate. If you’d prefer not to change your service, ShopKeep works with most third-party payment processors.

Software

ShopKeep only offers one version of their POS software, but that software is comprehensive enough to handle most of the needs of a retail or food service business. Here is a list of all the features that come with ShopKeep POS software:

  • Payments
    • Partial payments
    • Open tabs
    • Split payments
    • Tip recommendations
    • Perform refunds
    • Apply discounts
    • Print, text, or email receipts
  • Employee management
    • Time clock
    • Job-based permissions
    • Scheduling
    • Cost of labor analysis
  • Inventory management
    • Import unlimited SKUs
    • Unlimited product variants
    • Unlimited modifiers
    • Upload product catalogs via CSV file
    • Group products by category
    • Customize tax rates
    • Print barcodes
  • Customer relationship management
    • Save customer information
    • Rewards program
    • Gift card program
    • Manage social media channels
  • Reporting suite
    • View sales activity in real-time
    • Shift summaries
    • Inventory value report
    • Transaction history
    • Marketing analysis
    • View data on the go with ShopKeep’s Pocket App
  • Multi-store management

Hardware

ShopKeep can run on both iPad and Clover hardware devices. While you don’t need to purchase your POS hardware through Shopkeep, the ShopKeep hardware store does offer a range of options, including several bundles for different types of businesses. The pricing on bundles, like everything else, is quote-based. Here are your options:

Retail Kit

  • Cash drawer
  • iPad enclosure
  • Barcode scanner
  • Receipt printer
  • Credit card reader (EMV and NFC)
  • Label printer

Restaurant Kit

  • Cash drawer
  • iPad enclosure
  • Kitchen printer
  • Receipt printer
  • Credit card reader (EMV and NFC)
  • Ethernet cable

Quick-Service Hardware Kit

  • Cash drawer
  • iPad enclosure
  • Receipt printer
  • Credit card reader (EMV and NFC)

Handheld Register Kit

  • Handheld iPad Mini enclosure
  • Portable credit card reader

Android POS Hardware Kit

  • Clover Mini (Android device with built-in credit card reader and receipt printer)
  • Two rolls of printer paper
  • Power adapter block
  • Power adapter cable
  • Ethernet cable
  • USB cable
  • Screwdriver
  • Clover Mini feature guide

Clover Station Kit

  • Clover Station (Android device with built-in credit card reader and receipt printer)
  • Two rolls of printer paper
  • Connectivity hub
  • Power brick and power cord
  • Ethernet cable
  • Screwdriver

Note that with all iPad kits, you will have to purchase your iPad separately. ShopKeep also allows you to build your own custom hardware kit and sells a variety of individual hardware pieces, including enclosures, printers, cash drawers, barcode scanners, label printers, and gift card packages.

Integrations

On top of what ShopKeep offers in terms of hardware and software, it also integrates with several third-party services that allow you to extend the functionality of your POS. Among the products you can integrate with ShopKeep are:

Customer Service

ShopKeep offers 24/7 customer service via phone, email, and live chat. The ShopKeep website also features a Support Center with a robust level of documentation on how to use all the different ShopKeep products.

ShopKeep POS Customer Reviews

Generally, ShopKeep reviews are positive. Customers who give ShopKeep high marks like to talk about the system’s long list of capabilities and hardware options, as well as its helpful customer service and user-friendly interface. 

For the most part, ShopKeep’s negative reviews speak of a breakdown of communication or a one-off bad experience. And with every negative review, there’s a response from the ShopKeep team attempting to resolve the issue the customer faces, which is about as promising as a negative review can get.

ShopKeep POS Alternatives

If you’re not quite convinced by ShopKeep POS, then your next move should be to start shopping for alternatives. Even if you like what ShopKeep POS is offering, it’s smart to get an idea of what its competitors look like, if only to better understand the marketplace.

Here are two ShopKeep alternatives to consider:

Square POS

Your first alternative is Square POS systems. Although most Square hardware also requires additional technology, the Square Register doesn’t require a smartphone, tablet, or iPad. In fact, the Register is Square’s first fully integrated point of sale system—and it will cost you less than most point of sale packages out there.

The Square Register comes fully equipped with no additional costs for software for a grand total of $799. You’ll also have to pay a payment processing rate of 2.6% + $0.10 for each transaction you run through the Square Register. The free version of Square’s POS software provides sales reporting, and customer and inventory management tools. There are also two paid versions of Square POS software with more industry-specific features—Square for Restaurants and Square for Retail

For more information on how these systems compare, read our ShopKeep vs. Square review.

Clover POS

Another top POS option for you to consider is Clover. Just like ShopKeep and Square, Clover offers ample POS hardware options to choose from (some of which even work with ShopKeep software). Like the Square Register, the hardware options with Clover are also fully capable, meaning you won’t need to purchase additional hardware.

On top of that, Clover offers three different POS software options: Payments Plus, Register Lite, and Register. These three plans allow you to choose the perfect balance of cost and capability for your business. With the Payments Plus software plan, you’ll pay no additional cost for your software, and you’ll still be able to access sophisticated capabilities like setting employee permissions and shifts and enabling customer engagement marketing.

Altogether, if you’re looking for flexibility from your business’s POS system, then Clover might just be the best fit for you.

The Bottom Line

Depending on what you want from a POS system, ShopKeep POS could very well be the right option for you. If you rely heavily on other business owners’ opinions and experiences, then the highly positive ShopKeep Reviews should steer you toward opting for this system. However, if you’re looking for POS software that is highly specific to your business, you may want to look elsewhere. Plus, ShopKeep’s quote-based pricing can make for a lot of uncertainty in your shopping experience, especially if you’re the type of business owner who values transparency. 

Just like any other POS system out there, ShopKeep POS comes with upsides and downsides, so be sure to carefully consider all your options before committing. 

Maddie Shepherd

Maddie Shepherd is a former Fundera senior staff writer and current contributing writer for Fundera. 

Maddie has an extensive knowledge of business credit cards, accounting tools, and merchant services, but specializes in small business financing advice. She has reviewed and analyzed dozens of financial tools and providers, helping business owners make better financial decisions. 

Read Full Author Bio