You may already have your preferred software for all things business, and you might even be familiar with the software company Zoho for your business accounting needs. But even if you’re already using Zoho People for your recruiting needs or Zoho Books for bookkeeping, you may not be familiar with Zoho Invoice—their software designed to make the invoicing process easier for small businesses and freelancers.
As a small business owner, you have enough responsibilities to keep track of without also worrying about managing your invoices. At the same time, though, getting paid correctly and on time is crucial to your business’s operations, so you need an invoicing software you can trust to handle this process for you. Zoho Invoice not only allows you to customize and create your invoices but it also offers additional capabilities such as time tracking and estimate creation. Plus, it can also scale with your business as you grow.
So, is Zoho Invoice the best invoice software for your small business? In this Zoho Invoice review, we’ll take a deep dive into everything this software has to offer, such as features, pros and cons, Zoho Invoice pricing, and top alternatives. Let’s get started.
Zoho Invoice Overview
Zoho Invoice is one of several types of small business software this company offers—specifically, it’s an invoice software so you can create and send invoices to your customers and keep track of your business’s finances. It’s easy to set up, easy to use, and easy to scale as your business grows. According to their website, creating an invoice takes just two minutes.
With Zoho Invoice, you can calculate estimates, send invoices, and accept payments for those invoices. Personalized templates allow you to easily create professional invoices. The features offered with each of the plans are robust and will help you get all of your invoices out, so hopefully you can get paid sooner and discourage late payments.
Zoho Invoice Features
Beyond invoice creation, Zoho Invoice offers several capabilities to make invoicing and payment-tracking easier for your small business. Many of the features Zoho Invoice offers are included with any plan you sign up for, even the free option. Here’s a look at some of the best features of Zoho Invoice:
First and foremost, Zoho Invoice lets you send invoices, as well as automate payment reminders and accept payments online. You can easily build your invoices based on one of their templates, and their software also enables you to send multilingual and multicurrency invoices. You can send your invoices online or in the mail, as well as duplicate, print or electronically share them. And if you bill the same customers on a regular basis, you can set up recurring invoices.
Within your dashboard, you can also keep track of changes, invoice history and when a customer views an invoice. Real-time invoice reports allow you to stay up-to-date on your sales, expenses and tax summaries.
Zoho Invoice makes it easy for you to get paid so you don’t have to hound customers for late payments. You can set it up so that you receive your payments online, send payment reminders, manage credits and refunds, and run payment reports. You can also keep your customers’ credit cards on file to make it easier to collect on those recurring charges you might have.
Giving your customers a solid estimate before you start a project can help ensure that when it comes time for them to pay you, things go smoothly. With Zoho Invoice you can create detailed, professional-looking estimates so your customers know exactly what they’ll be charged for. You can also then turn that estimate into an invoice later on if necessary and track any changes you make between the estimate and invoice stage.
Clients who want access to all of the information about the work you’re doing can use the client portal to access estimates, invoices, and timesheets. You can also choose to share more information in the portal if you want to keep your client informed about specific projects, tasks, logged hours, and more.
You and your client can also collaborate on the estimates and invoices right in the portal so it can all be kept and viewed in one central place, instead of jumping between email and Zoho Invoice. Clients can also use the portal to leave feedback for you.
Some of that detailed information available in the client portal has to do with time tracking and task management, which is tracked in the time tracking part of the software. Here, you can create your projects and invite the employees who will be working on them so they can log hours as they’re working, turn those billable hours and expenses into an invoice, keep track of unbilled hours, and even collect advance payments for your work.
Zoho Invoice’s time tracking functionality allows you to measure the progress you and your employees are making on each project and set your budget for it, as well.
Keeping track of your expenses may have never been easier. You can take a photo of expensable receipts and upload them to Zoho Invoice to track expenses. You can also set recurring expenses so you never forget to add them.
This is especially helpful for budgeting and ensuring you don’t overspend, as well as seeing where your expenses fall and how much you’re really spending. Zoho Invoice also makes it easy to see your expenses represented with a pie chart so you know exactly where your money is going—and where you may need to cut back.
Zoho Invoice Pricing
There are several levels of Zoho Invoice’s services. Depending on your specific business needs you may find that one level serves you better than another. And when your small business grows, your Zoho Invoice services can grow with you. You can switch plans at any time to make sure your invoicing needs are always being met. Here are some of the features you can expect across all plans, as well as Zoho Invoice pricing.
All of the plans come with some select features that you’ll likely find useful:
- Unbranded emails
- Time tracking
- Expense tracking
- Credit notes
- Online payment
- Flexible reports
- Track payments
- Customizable invoice templates
- Customer portal
- Snail mail
- Recurring invoices
- Payment reminders
- Recurring expenses
- Powerful APIs
- Online payment gateways
- CRM integrations
- G Suite integration
- Mobile invoicing
- Two-factor identification
- SSL encryption
Zoho Invoice Free
Zoho Invoice Free is a no-cost option that allows you to invoice up to five different customers and have one user on the account. It offers a lot of the same features that come with the other plans so if you’re a small business or a freelancer who only has a few clients, this could be a great option for your invoicing needs.
Zoho Invoice Basic
Zoho Invoice Basic plan costs $9 a month, or $90 for the full year. With this price you’ll have the same capabilities as the free plan, but you’ll be able to invoice up to 50 customers.
Zoho Invoice Standard
The Zoho Invoice Standard invoicing plan will cost you $19 a month, or $190 for the year. With this, you’ll be able to invoice up to 500 customers and have up to three users on the account. The other features are mostly the same as the previous two plans, except Zoho Standard also comes with Twilio integration so you can send notifications to your customers via SMS text message.
Zoho Invoice Professional
The largest plan, Zoho Invoice Professional, lets you invoice an unlimited number of customers and have up to 10 users on the account. It will cost you $29 a month or $290 a year if you choose this option. An added function of this plan is you’ll also get a custom domain.
Should You Use Zoho Invoice for Your Business?
Depending on the invoicing capabilities your business needs, Zoho Invoice might be the right software solution for you. It’s especially useful for companies that are looking to grow, and want to plan for that, and for companies that may need or already use Zoho’s other software systems.
The ease of use along with the price and scalability are all huge for the software. If you want to learn more before committing, you can check out some of Zoho Invoice’s free invoice templates on their site, and all of their paid plans have a 30-day money-back guarantee. Here are some pros and cons to consider when deciding whether Zoho Invoice is the right choice for you.
Zoho Invoice Pros
The price is an obvious pro of Zoho Invoice. There’s an affordable price point for every user, from completely free to less than $300 a year.
Ease of use is also a huge draw, especially for new users who maybe haven’t used an invoice software before. A user on GetApp called the Zoho Invoice an “invoicing dream” while another said, “It’s so easy to track and send invoices, everything stays in one place and is super simple.” Overall Zoho has a 4.2 rating out of 5 on GetApp, though that’s for all of the services Zoho offers, not solely the invoicing.
The software has a 4.5 rating out of 5 on G2 Crowd with users there also noting that they liked the mobile app part of the software, as well. 
Zoho Invoice Cons
On the flip side, some Zoho Invoice users say that while yes, there are integrations with business apps, they’re difficult to set up and use. The backend of Zoho is a bit over crowded and can be a little challenging to use, customers also reported. “It’s hard to integrate with other programs such as Outlook,” one user on GetApp said.
While Zoho also has a number of integrations with payment gateways, G Suite, and document apps as well as other integrations and Zoho’s own apps, users have said they want more options. And some users were also frustrated that it’s impossible to change the currency associated with a specific client; to do so, users say you have to delete the whole client and add them again with the new currency.
Zoho Invoice Alternatives
While Zoho Invoice offers a comprehensive set of invoicing capabilities, it may not be the best choice for your small business. Here are some invoicing software alternative to compare Zoho Invoice to:
Invoice Ninja is another inexpensive options for those small businesses looking for an easy and potentially free invoicing option. Their paid options are cheaper than Zoho Invoice, and also boast more features across the board. One big difference is that the free option of Invoice Ninja allows you to send invoices to 100 clients, rather than the five that Zoho offers.
Online Invoices is another company, similar to Zoho, that offers a number of small business solutions. It’s a significant competitor due to the fact that it offers a lot of the same features that Zoho offers as well. What helps Online Invoices stand out is that it has specialized software based on industry, such as travel or health.
If you’re constantly on the go and want an invoicing software that can keep up with you, Invoice2Go is a great option. You can send estimates and invoices, as well as accept payments all with the app. The pricing is comparable with Zoho Invoice’s least expensive option, allowing you 200 invoices for $9.99 a month. It’s available for download from the App Store and Google Play, but it’s only available as an app, so you’ll need a smart device to use it.
If you’re looking for a free or inexpensive option for your invoicing needs, Zoho Invoices may be the right option for you. The great thing is that within the Zoho family of business software options, you may find you can solve several of your small business’s operational needs in one place.
Zoho Invoice is easy to set up and use—and it can grow with your business as you need it to, which also means you don’t have to pay for more than you need.
- G2.com. “GetApp Reviews 2020“