11 Types of Difficult Customers and How to Handle Them

Meredith Wood

Meredith Wood

Editor-in-Chief at Fundera
Meredith Wood is the editor-in-chief at Fundera. She has specialized in financial advice for small business owners for almost a decade, and is sought out frequently for her expertise in small business lending. Meredith’s advice has appeared in the SBA, SCORE, Yahoo!, Amex OPEN Forum, Fox Business, American Banker, Small Business Trends, and more.
Meredith Wood

No matter what industry you’re in, you’ve most likely dealt with a difficult customer at some point. Whether the issue you faced was beyond your control or a direct response to a mistake, in business you may encounter the good, the bad, and the ugly.

It can be challenging to know exactly how to handle a difficult customer, but with the right tips and tactics you’ll be prepared to navigate any situation that comes your way. Identifying which customer type you’re dealing with is the first step to successfully handling the incident.

Once you know what type of difficult customer you’re dealing with, it can be helpful to keep a few key tips in mind. Approach each encounter uniquely and cater your communication method to the customer type you’re working with.Think about shifting your mindset and look at every interaction as an opportunity to build rapport. Stay calm and professional no matter what situation you find yourself in. If you play your cards right, you’re likely to end up with a returning customer and in turn, avoiding customer churn.

Check out the infographic below on 11 types of difficult customers and the best ways to help them:

Difficult customers infographic

Sources:
Mind Tools | Inc. | Forbes

Editorial Note: Fundera exists to help you make better business decisions. That’s why we make sure our editorial integrity isn’t influenced by our own business. The opinions, analyses, reviews, or recommendations in this article are those of our editorial team alone. They haven’t been reviewed, approved, or otherwise endorsed by any of the companies mentioned above. Learn more about our editorial process and how we make money here.
Meredith Wood

Meredith Wood

Editor-in-Chief at Fundera
Meredith Wood is the editor-in-chief at Fundera. She has specialized in financial advice for small business owners for almost a decade, and is sought out frequently for her expertise in small business lending. Meredith’s advice has appeared in the SBA, SCORE, Yahoo!, Amex OPEN Forum, Fox Business, American Banker, Small Business Trends, and more.
Meredith Wood

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