LegalShield Reviews: Pros, Cons, and Best Alternatives

Updated on September 17, 2020
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What Is LegalShield?

LegalShield is an online legal service that provides affordable legal coverage for small businesses and individuals. Instead of paying the steep hourly rates typically charged by law firms, customers can pay a fixed monthly rate for legal representation and advice on a range of issues.

The company is an industry veteran, founded in 1972. They currently have 1.7 million members. LegalShield’s attorney network covers all 50 states and includes 39 law firms and 900 attorneys, who have an average of 22 years of experience.

In exchange for a fixed monthly fee, small businesses can access the following legal services:

  • General legal consultations
  • Consultations about specific legal issues
  • Document and contract review
  • Assistant with debt collection
  • Phone calls or correspondence on your business’s behalf
  • Trial defense services

In addition to the above, LegalShield has a separate website called Launch for forming a business. LegalShield also offers personal legal coverage and identity theft coverage.

LegalShield Pricing

LegalShield charges a fixed monthly fee for legal coverage. The more you pay each month, the more comprehensive the coverage will be.

Here are the cost and details for LegalShield’s legal plans*, including their personal legal plan and LegalShield business solutions:

LegalShield Plan Cost What’s Included*
Small Biz 10 (10 or fewer employees)
$39 per month
  • Unlimited phone consultations (one hour of legal work)
  • Three phone consultations per year on special legal issues (half-hour calls)
  • 20 documents reviewed per year (up to six in one month, <16 pages)
  • 20 calls or letters per year (up to six in one month)
  • Five debt collection letters per month
  • 25 % off attorney’s hourly rate for additional work
  • Up to two designated users
Small Biz 50 (50 or fewer employees)
$89 per month
  • Unlimited phone consultations (one hour of legal work)
  • Three phone consultations per year on special legal issues (half-hour calls)
  • 30 documents reviewed per year (up to six in one month, <16 pages)
  • 30 calls or letters per year (up to six in one month)
  • 10 debt collection letters per month
  • 25 % off attorney’s hourly rate for additional work
  • Up to three designated users
  • 75 total trial defense hours per year, up to 15 hours of pre-trial work
Small Biz 100 (100 or fewer employees)
$149 per month
  • Unlimited phone consultations (one hour of legal work)
  • Three phone consultations per year on special legal issues (half-hour calls)
  • 40 documents reviewed per year (up to six in one month, <16 pages)
  • 40 calls or letters per year (up to six in one month)
  • 15 debt collection letters per month
  • 25% off attorney’s hourly rate for additional work
  • 75 total trial defense hours, up to 25 hours of pre-trial work
  • Up to five designated users
Home business supplement
Additional $9.95 per month
  • Unlimited phone consultations (up to one hour of legal work)
  • Two phone consultations per year on special legal issues (up to half-hour calls)
  • Three documents reviewed per month (<16 pages)
  • Six calls or letters per year (up to six in one month)
  • Three debt collection letters per month
  • IRS audit help
Trial defense supplement
Additional $9.95 per month
Pre-trial and trial preparation work if you have to defend yourself or your business in court.
Business formation services
Starts at $145 plus state filing fees
Registered agent
$120 per year

*Note: No matter which plan you choose, your legal work will be handled by a law firm within LegalShield’s network. However, not all law firms provide all the benefits listed under each plan. Prices may also vary slightly based on your location. 

As you can see from the table above, there is a wide range of prices based on the amount of legal help your business will need. If you are a freelancer, the home business supplement, which can be added to your personal legal plan (which costs $24.95 per month), might be enough to meet your needs. For other small businesses, choose the plan that’s designed for your number of employees.

There are limits on the lawyer’s time within each plan, as noted above, so take care to fully review the plan details before signing up. For example, for a general phone consultation, the lawyer will devote up to one hour of legal work. After that, you’ll have to pay the attorney’s standard hourly rate, minus a 25% LegalShield discount.

Document reviews are limited to 15 pages, and you can request a maximum of six documents to be reviewed in one month. If you need an attorney to call or send letters to a third party on your behalf, that is also limited to six in one month. Beyond these limits, you will be required to pay the attorney’s standard rate minus the 25% discount.

LegalShield Pros

Home Business Supplement

LegalShield is the only online legal service among those we reviewed to offer a home business supplement. This can be added to any other legal plan for an additional $9.95 per month. This is an affordable way for freelancers and consultants to protect themselves, their families, and their businesses with the same plan.

Debt Collection Assistance

Among the legal services we reviewed, LegalShield was also the only one to offer specific debt collection assistance. At your request, your lawyer will send debt collection letters each month to companies that haven’t paid you on time. Since unpaid invoices are one of the leading reasons for small business cash flow shortfalls, this service can be very helpful in ensuring that your customers pay you.

Trial Defense Services

LegalShield is the only legal service we reviewed to offer trial defense services and trial preparation work if your business is taken to court. This can save you thousands of dollars and lower the stress of being sued.

Consistent, Quality Work

While LegalShield doesn’t guarantee that you’ll work with the same attorney for every legal matter, you will work with the same law firm. That means the lawyers will get to know your business, and there will be some continuity in the quality of work done on your behalf. LegalShield even provides a Member Bill of Rights, which specifically outlines the service quality you can expect from your law firm.

Mobile App

LegalShield has an iOS and Android mobile app that can be helpful to business owners who need legal assistance on the go. You can ask legal questions or access legal forms through the LegalShield app, saving you a trip to your desktop or laptop.

LegalShield Cons

No Trial Membership or Money-Back Guarantee

Competitors of LegalShield offer a trial membership or money-back guarantee. For instance, Rocket Lawyer offers a seven-day free trial and a 30-day money-back guarantee. LegalZoom offers a 60-day money-back guarantee. But with LegalShield, you can’t try it before you buy it or get a refund, so make sure you carefully read the details of the plan you are purchasing.

If you decide you no longer need LegalShield after a few months of using it, you can always cancel your subscription by contacting customer support.

Slow Website

LegalShield’s website isn’t the easiest to navigate, and it can be slow at times. Fortunately, once you purchase your plan, you won’t need to access the site very often. You can directly call your lawyer or visit the partner law firm’s website.

Limits to Legal Plan

Just as with any online legal service, there are limits to what you get with a monthly subscription to a LegalShield plan. These include limits on the lawyer’s time as well as page limits for document review. You’ll end up paying more if your legal work goes beyond the limits.

In addition, not all law firms and lawyers participate in all benefits. Some benefits are up to the lawyer’s and the firm’s discretion. This means that you may not enjoy all the features of each plan listed in the pricing table above.

Spotty Customer Service

Online reviews of LegalShield contain complaints about poor customer service. We didn’t have a great experience when we emailed customer support. The rep was unable to answer our question.

LegalShield Customer Service

U.S.-based customer phone support is available Monday through Friday 7 a.m. to 7 p.m. CT. You can also submit an email request on LegalShield’s contact page.

Summary of LegalShield Customer Reviews

LegalShield (formerly called Pre-Paid Legal Services, Inc.) gets generally positive online reviews.

Positive LegalShield Reviews

On the positive side, people found the LegalShield attorneys to be responsive when they were in a jam. The attorneys were able to solve their legal problems. Most people who left glowing reviews of LegalShield have been members for several years and have used the service on multiple occasions. They said they were able to save thousands of dollars in legal fees over the years by using LegalShield.

Negative LegalShield Reviews

On the negative side, people said that it was difficult to cancel their LegalShield plan when they no longer needed it. Some people found that their credit card was charged even after they canceled the plan. Others said the law firms didn’t do the work that was part of their LegalShield benefits.

LegalShield Competitors and Alternatives

LegalShield is a good option for businesses that want easy access to legal advice for a low fixed price. However, there are several competing services out there.

Here are some of the best alternatives to LegalShield:


Best LegalShield alternative for regular legal help.

LegalZoom is a larger, better-known competitor to LegalShield and offers some of the same services. With the LegalZoom business legal plan, you’ll receive attorney phone consultations, legal forms, and document review. They also offer business formation services.

However, that’s where the similarities stop. LegalShield includes some unique protections in their legal plans, such as debt collection assistance and trial defense. These can be invaluable to a small business that can’t afford to hire costly collection agencies or trial attorneys. LegalShield also offers the home business supplement, a good value if you’re a freelancer looking for personal and business legal protection. LegalZoom limits all attorney consultations to 30 minutes and document reviews to 10 pages. LegalShield offers a better value here—there’s a time limit only on specialty legal consultations, and document reviews can be 15 pages long.

LegalZoom’s legal plan may be better suited to you, however, if you’re looking to get tax advice. They include access to a tax professional in their legal plan. And if you’re the creative type, LegalZoom includes one free copyright registration per month in its membership plan.


Best LegalShield alternative for business formation.

For businesses that are looking to start a new business, IncFile is a more cost-effective alternative to Launch, LegalShield’s business incorporation product.

Although LegalShield’s prices for business incorporation begin at $145 plus state filing fees, IncFile charges just $49 plus state filing fees. That’s the best price for business formation that we were able to find online (unless you do everything yourself).

IncFile includes registered agent service at no additional charge during your business’s first year, but LegalShield charges $120. A registered agent is a person or company that accepts official mail for your business. Most states mandate that you name a registered agent when launching your business.


Best LegalShield alternative for complex legal issues.

The plans available on LegalShield are great if you need a quick answer to a legal question or need an attorney to handle a simple matter for you. However, for more complex problems, it’s worth trying a site like UpCounsel instead.

LegalShield limits you to a handful of 30-minute phone calls on more complex legal matters, such as immigration issues with employees, IP matters, and import/export issues. On UpCounsel, you can submit a description of your legal job or legal problem, and their network of attorneys will respond with a proposal.

UpCounsel has over 5,000 business attorneys in its network who worked at top law firms, Google, Apple, and other leading companies. Their price range is typically $125 to $350 per hour, but there are also some fixed-fee arrangements.

Frequently Asked Questions

The Bottom Line

If you want the security of knowing that you can quickly get a response from a lawyer if you ever need it, LegalShield is a good choice. For a reasonable monthly fee, you can access a lawyer at a leading law firm and get targeted help on specific problem areas for small businesses, such as debt collection. While there are areas for LegalShield to improve, it is a pretty good product at a good price.

Priyanka Prakash, JD
Senior Contributing Writer at Fundera

Priyanka Prakash, JD

Priyanka Prakash is a senior contributing writer at Fundera.

Priyanka specializes in small business finance, credit, law, and insurance, helping businesses owners navigate complicated concepts and decisions. Since earning her law degree from the University of Washington, Priyanka has spent half a decade writing on small business financial and legal concerns. Prior to joining Fundera, Priyanka was managing editor at a small business resource site and in-house counsel at a Y Combinator tech startup.

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